Maria Huertas-DelValle
Miami,FL
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
17
17
years of professional experience
Work History
Head Teller
Miami Firefighters FCU
Miami, FL
11.2017 - Current
- Bi-weekly review of OFAC/FinCen reports
- Process staled dated Official and Cashier checks
- E-Filing of Currency Transaction Report
- Incoming Mail and Night-drop processing
- Daily review of debit card and credit card fraud analysis report
- Forecast cash and coin supply
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Greeted and welcomed customers with acourteous and professional approach to drive prompt, accurate, and efficient transactions.
- Answered telephone inquiries on banking products including checking, savings, and loans, and explained policies and procedures to solve problems and assist with complex transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Identified potential needs through observation, questioning, and listening.
- Executed wire transfers, stop payments, and account transfers.
- Trained new tellers in processes and procedures by answering questions and providing guidance.
- Balanced staff and vault at end of the day and secured monies in accordance with established procedures
Teller
Harvard University Employee's Credit Union
Cambridge, MA
04.2017 - 08.2017
- Execute transactions for members including deposits, withdrawals, loan payments in a timely manner
- Process daily report and settlement of coin machine
- Process daily report and settlement of ATM while correcting discrepancies
- Buy and sell foreign currency using Travelex platform
- Assist the front desk position in directing members accordingly.
Sr Teller
Citizens Bank
Boston, MA
02.2015 - 04.2017
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customer and ATM cash settlement and change orders
- Organized, stocked and maintained the teller window area
- Collected member loan payments
- Processed exchange and foreign currency
- Handling night deposits
- Forecast branch's money; incoming and outgoing shipment process in absence of Teller Manager.
Personal Banker
Citizens Bank
East Boston, MA
03.2014 - 09.2014
- Education on current banking products and services through company's learning program
- Opened accounts with a cross sale ratio of 6 products opened
- Created member account profiles on Citizens Bank online banking program
- Advised clients on mortgage, educational and personal loans
- Executed wire transfers, stop payments and account transfers
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Teller
Citizens Bank
East Boston, MA
02.2013 - 03.2014
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Maintained balancing record with 99% rate of accuracy
- Collected member loan payments
- Sold cashier's checks, traveler's checks and money orders.
Bartender
Umbria Prime
Boston, MA
04.2006 - 12.2013
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Received frequent customer compliments for going above and beyond normal duties.
Education
High School Diploma -
Colegio Particular Notre Dame
Guayaquil, Ecuador 2000
Skills
- Quick learner
- Trusted key holder
- MS Windows proficient
- Detail and People oriented
- Intermediate clerical knowledge
- Cash handling expertise
- Excellent time management skills
- Bilingual
- 10-Key Touch
- Fraud Prevention and Detection
- Cash Dispenser Operation
- Honest and Trustworthy
- Time Management
Languages
Spanish
Native or Bilingual
Additional Information
Notary Public
Timeline
Head Teller
Miami Firefighters FCU
11.2017 - Current
Teller
Harvard University Employee's Credit Union
04.2017 - 08.2017
Sr Teller
Citizens Bank
02.2015 - 04.2017
Personal Banker
Citizens Bank
03.2014 - 09.2014
Teller
Citizens Bank
02.2013 - 03.2014
Bartender
Umbria Prime
04.2006 - 12.2013
High School Diploma -
Colegio Particular Notre Dame
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