Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Hi, I’m
Maria I Martinez , CMA
Philadelphia,PA
Summary
Overview
23
years of professional experience
Work History
Temple Health Chestnut Hill Hospital
Medical Assistant/Clinical Floater
12.2022 - Current
Job overview
- Ob-Gyn, Family Medicine
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Increased efficiency in office by implementing digital filing system for patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Enhanced patient care by providing assistance in daily clinical tasks and ensuring smooth clinic operations.
St. Christopher's Hospital for Children
Certified Medical Assistant / Outpatient Service Coordinator
02.2022 - 10.2022
Job overview
- Working with different specialties daily
- Ensured efficient patient flow by rooming patients promptly and assisting the provider with staying timely on their schedule
- Performing EKGs, A1C, vitals signs, updating medications, and updating chart information
- Also performing front desk duties, answering phones, scheduling appointments, opening batches, and closing money drawer
- Assist also with management's duties as needed
- Specialties work with: Orthopedics, Endocrinology, Developmental, Rheumatology, Neurology, Cardiology
Oak Street Health Systems
Certified Medical Assistant / Phlebotomist / Retinal Photographer
06.2021 - 02.2022
Job overview
- Worked closely and collaboratively with teammates to greet and room Geriatric and Senior patients
- Assisted in assessing patient's health conditions, performed routine vitals, and diagnostic testing
- Conducted first-level counseling and training of new staff and supported clerical duties as needed
- Ensured efficient patient flow by rooming patients promptly and assisting the provider with staying timely on their schedule
- Obtained vital signs, and chief complaints, and reviewed medications, as well as prepared pill boxes
- Ensured exam rooms to ensure rooms were clean, safe, and ready for patient visits
- Provided telephonic support to patients under the direction of an RN/provider as well as offered MA-appropriate visits including administering vaccinations
- Performed procedures including ABI, spirometry, EKGs, Diabetic Retinal eye exams, wound care, and physical therapy procedures
- Phlebotomy Performed waived laboratory testing, scheduled diagnostic testing, and applied/assisted with the application of durable medical equipment
Jefferson Health System
Certified Medical Assistant
06.2019 - 04.2021
Job overview
- Gastroenterology specialty
- General and Vascular Surgery
- Required to perform Medical assistant duties, triage adult patients, keep exam rooms stocked and clean, and send specimens to required laboratories
- Patient flow to the room
Jefferson Frankford Hospital
Certified Medical Assistant/CNA
01.2020 - 12.2020
Job overview
- Worked with the nurses on the step-down unit, and the Covid fifth floor, helped with taking vitals and documented in EMR at the bedside, maintained patient clean, did bed bath, sponge bath, fed patient food
- I had to keep myself in protected PPE gear before entering each room
- Assisted nurses as needed
Temple University
Spanish/ English Interpreter & Translator / Senior Certified Medical Assistant
04.2005 - 10.2018
Job overview
- Follow ethical codes that protect the confidentiality of information
- Translate messages simultaneously or consecutively into specified languages, orally, maintaining message content, context, and style as much as possible
- Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary
- Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material
- Read written materials, such as legal documents, scientific works, or news reports, and rewrite material into specified languages
Temple Physicians Pediatrics
Sr./ Lead Certified Medical Assistant & Call Center Representative
08.2004 - 10.2018
Job overview
- Required to perform all duties of the Medical Assistant and functions as the resource person to the non-licensed staff
- Also, I act as a liaison between management and staff
- Providing supervision, direction, guidance, and training for new employees
- As a Lead Medical assistant in the office setting is a specialty requiring a variety of skills, including but not limited to Receptionist, registration duties, ICD9 coding, data collection for billing procedures, charge posting, maintaining appointment schedules, procedures, and obtaining appropriate authorizations and referrals, provides appropriate patient instructions per physician orders
- Assist in some practices with patient care providing first-level counseling to staff
- Keeps manager apprised of early personnel issues
Walmart
Customer Service Manager
04.2017 - 05.2018
Job overview
- As a Customer Service Manager I reviewed reports to establish baseline customer satisfaction levels;
- Contacting customers who have complained and worked with them to resolve their issues;
- Promoted a positive work environment for employees and led by example;
- Managed staffing levels for the customer service counter and other key areas;
- Ensuring associates are adequately trained and up to date on current procedures;
- Overseeing cashiers, filling and switching up cash registers, scheduling cashiers' breaks, assigning associates to a cashier role when the store is too busy, etc;
- Various other front end operations
ATC Health Services
Medical Assistant
09.2001 - 08.2004
Job overview
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Show patients to examination rooms and prepare them for the physician
- Prepare and administer medications as directed by a physician
Education
DeVry UniversityPhiladelphia, PA
Bachelor of Science from Technical Management, Management and Customer Service, Personal and IT
06.2012
University Overview
Degree Achieved
Community College of Philadelphia
Associate Degree from Liberal Arts and Science
05.2010
University Overview
Degree Achieved
Skills
- Fluent in Spanish and English
- EMR (Epic system)
- Call center experience
- Medical Office Administrative assistant
- Medical Office front desk and back end support
- Typing 80 WPM
- Basic computer troubleshooting
- Navinent system
- Pear system
- Passport experience
- Aim experience
- Knowledge of ICD 10 codes and Procedure codes
- Prior-authorization
- Private Insurance knowledge
- Referral knowledge
- Government insurance system knowledge
- Certified Medical Assistant
- Phlebotomy
- Administering immunizations
- Knowledge of Quest and Labcorp labs
- Nursing Assistant
- Bed bath
- EKG monitor placement
- Patient bedside care
- Patient hygiene assistance
- Patient feeding assistance
- Patient vitals monitoring
- Wound care assistance
- Patient room cleanliness
- Room stocking
- MCKESSON Medical supply ordering
- Labcorp and Quest lab portal ordering
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Compassionate caregiver
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Complex Problem-solving
- Fluent in Spanish
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
- OB/GYN procedures
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Professional bedside manner
- Payment collection
- Medical terminology in Spanish and English
- Healthcare software proficiency
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
- Specimen labeling
- Insurance authorizations
Timeline
Medical Assistant/Clinical Floater
Temple Health Chestnut Hill Hospital
12.2022 - Current
Certified Medical Assistant / Outpatient Service Coordinator
St. Christopher's Hospital for Children
02.2022 - 10.2022
Certified Medical Assistant / Phlebotomist / Retinal Photographer
Oak Street Health Systems
06.2021 - 02.2022
Certified Medical Assistant/CNA
Jefferson Frankford Hospital
01.2020 - 12.2020
Certified Medical Assistant
Jefferson Health System
06.2019 - 04.2021
Customer Service Manager
Walmart
04.2017 - 05.2018
Spanish/ English Interpreter & Translator / Senior Certified Medical Assistant
Temple University
04.2005 - 10.2018
Sr./ Lead Certified Medical Assistant & Call Center Representative
Temple Physicians Pediatrics
08.2004 - 10.2018
Medical Assistant
ATC Health Services
09.2001 - 08.2004
DeVry University
Bachelor of Science from Technical Management, Management and Customer Service, Personal and IT
Community College of Philadelphia
Associate Degree from Liberal Arts and Science
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