Overview
Work History
Education
Skills
Timeline
Generic

Maria Iruegas

Lubbock,Texas

Overview

8
8
years of professional experience

Work History

QA/IT

Paramount Acceptance
Salt Lake City, UT
07.2024 - Current
  • Provide efficient and courteous service to clients at all times.
  • Developed and executed comprehensive test plans to ensure software quality and functionality.
  • 2 years of experience providing technical support for hardware, software, and network issues.
  • Proficient in Windows operating systems, Microsoft 365, and Active Directory.
  • Experienced with troubleshooting desktops, laptops, and printers.
  • Strong knowledge of TCP/IP, DNS, DHCP, and basic network security principles.
  • 2 years of experience performing manual and functional testing for web and mobile applications.
  • Skilled in creating and executing test cases, documenting defects, and validating bug fixes.
  • Strong analytical, troubleshooting, and communication skills.

Intern

Lubbock Women's Protective Services
Lubbock, Texas
06.2023 - 12.2023
  • Assisted with in-take of new clients.
  • Assisted with groceries and handed them out to residents in the shelter.
  • Handled incoming phone calls.
  • Provided compassionate and dignified support for women and children in the shelter.

Tech Support Agent

Kelly Connect Inc
Lubbock, Texas
01.2020 - 07.2021
  • Receiving inbound calls.
  • Tech support for iOS devices.
  • Assist with troubleshooting smartphones and tablets and assist customers with the setup of new devices.
  • Assist customers with reset of passwords and passcodes.
  • Transfer customers to appropriate departments.

Tech Support Agent

Transcom Inc.
Lubbock, Texas
07.2019 - 12.2019
  • Take inbound calls.
  • Tech support for iOS devices.
  • Assist with troubleshooting smartphones, tablets and accessories.
  • Assist customers with the setup of new devices.
  • Assist customers with reset of passwords and passcodes.
  • Transfer customers to appropriate departments.

Tech Support Agent

Conduent
Lubbock, Texas
03.2018 - 07.2019
  • Tech support for iOS devices.
  • Assisted customers with troubleshooting iOS devices.

Education

Bachelors - Psychology

Abilene Christian University
Abilene, TX
05-2025

Skills

  • Problem-solving
  • Performance testing
  • Reporting and documentation
  • Hardware installation/setup
  • Network troubleshooting
  • Remote support

Timeline

QA/IT

Paramount Acceptance
07.2024 - Current

Intern

Lubbock Women's Protective Services
06.2023 - 12.2023

Tech Support Agent

Kelly Connect Inc
01.2020 - 07.2021

Tech Support Agent

Transcom Inc.
07.2019 - 12.2019

Tech Support Agent

Conduent
03.2018 - 07.2019

Bachelors - Psychology

Abilene Christian University