Maria Jimenez
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional driver offering several years of experience completing daily delivery tasks on time and safely.
Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Uber driver
Uber And Lyft
Chicago, IL
04.2021 - Current
- Provided safe transportation to passengers across diverse city locations.
- Maintained vehicle cleanliness and ensured routine maintenance schedules were followed.
- Navigated efficiently using GPS systems to optimize travel routes.
- Communicated effectively with passengers to provide a welcoming experience.
- Delivered food promptly to customers across diverse neighborhoods.
- Maintained cleanliness and organization of delivery vehicle daily.
- Communicated effectively with customers to confirm order details.
- Managed multiple deliveries while adhering to time constraints.
- Navigated efficiently using GPS and mapping applications.
- Ensured proper handling of food items during transportation for safety.
- Reported delivery issues promptly to management for resolution.
- Navigated city streets to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and safety standards for optimal passenger comfort.
- Utilized GPS technology to plan efficient routes and avoid traffic delays.
Fullfillment associate
Amazon
Chicago, IL
08.2024 - 05.2025
- Received and organized incoming shipments in designated areas.
- Packed customer orders accurately for timely delivery.
- Operated warehouse equipment to facilitate efficient movement of goods.
- Maintained cleanliness and safety of work environment regularly.
- Collaborated with team members to optimize fulfillment processes.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Packed merchandise for delivery and moved items to delivery area.
- Loaded items onto pallets or into containers for shipment.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Loaded and unloaded delivery trucks, managing space effectively to maximize capacity.
Mobile Expert
Tmoblie
Chicago, IL
09.2022 - 03.2023
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
- Conducted product demonstrations to customers in store or remotely via video chat or phone call.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Developed strategies for promoting sales of mobile devices by creating promotional materials such as flyers or brochures.
- Provided guidance on how best to secure personal information stored on a user's device through security measures such as password protection.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended merchandise to customers based on needs and preferences.
- Exchanged merchandise for customers and accepted returns.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed special orders or called other stores to find desired items.
Authorized Retailer
AT&T
Chicago, Illinois
01.2021 - 08.2022
- Watched for and recognized security risks and thefts.
- Inventoried stock and requisitioned new inventory.
- Answered questions regarding store and merchandise.
- Prepared merchandise for purchase and rental.
- Recommended, select and help locate and obtained merchandise based on customer needs and desires.
- Computed sales prices, total purchases and received and processed cash and credit payment.
- Greeted customers and ascertained what each customer wanted and needed.
- Exchanged merchandise for customers and accepted returns.
- Cleaned shelves, counters and tables.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Demonstrated use and operation of merchandise.
- Developed and implemented marketing strategies to promote product awareness and drive sales.
- Managed daily operations within the store, including opening and closing procedures, cash register operation and customer service standards.
- Created reports on customer feedback surveys and analyzed results to identify areas of improvement.
- Contributed to team efforts by accomplishing related tasks as needed.
- Ensured compliance with all applicable laws, regulations and policies regarding selling practices, safety and security issues.
- Resolved customer complaints in a professional manner while maintaining high quality standards of service.
Fullfillment Associate
Lowes Home Improvment
Chicago, Il
10.2020 - 07.2021
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Loaded items onto pallets or into containers for shipment.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Monitored stock levels and notified supervisor when supplies needed to be replenished.
- Inspected incoming materials for quality assurance purposes.
- Assisted customers with pick-up orders at designated loading docks or drive-through areas.
- Processed returns following established procedures and guidelines.
- Labeled cartons correctly prior to shipping outbound packages.
Sales Associate
| Home Depot
Chicago, IL
04.2017 - 07.2020
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Placed special orders, submitted online orders or contacted other stores to find desired items.
- Arranged and display merchandise to promote sales.
- Helped customers try on and fit merchandise.
- Rented merchandise to customers.
- Estimated cost of repair or alteration of merchandise.
- Prepared sales slips and sales contracts.
- Sold and arranged for delivery, insurance, financing and service contracts for merchandise.
- Maintained records related to sales.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and
- Responded quickly to meet customer needs and resolve problems
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Worked with coworkers to complete tasks
Shift Supervisor
| Starbucks
Chicago, IL
07.2019 - 06.2020
- Conducted weekly inventory of supplies, equipment, and food items.
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
Shift Leader
MARIA JIMENEZ, Dunkin' Donuts
Chicago, IL
02.2016 - 12.2019
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Used product knowledge for handling objections.
- Followed checklist to complete retail store opening and closing activities.
- Operated cash register and POS to process sales transactions and handle payments.
- Performed cleaning tasks, keeping store neat and organized.
- Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Liaised between customers and management, maintaining documentation of interactions and follow-up concerns
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Coached and developed staff using variety of soft skills and technical abilities.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Oversaw shift operations to create quality products that met company standards.
Education
Associate Of Arts - Photography
Richard Daily College
Chicago, ILMarie Curie High School
Chicago, ILSkills
- Conversational
- Inventory Management
- Goal-Driven
- Customer Needs Assessment
- Team Leadership
- Team Supervision
- Exceptional customer service
- Point of sale knowledge
- Highly organized
- Excellent memory
- Creative Thinking
- Attention to Detail
- Meeting Sales Goals
- Highly observant
- Self motivated
- Adaptive and creative
- Quick learner
- Strong communication skills
- Flexible schedule
- Navigation efficiency
- Vehicle maintenance
- Route optimization
- Customer communication
- Order processing
- Problem solving
Languages
Timeline
Fullfillment associate
Amazon
08.2024 - 05.2025
Mobile Expert
Tmoblie
09.2022 - 03.2023
Uber driver
Uber And Lyft
04.2021 - Current
Authorized Retailer
AT&T
01.2021 - 08.2022
Fullfillment Associate
Lowes Home Improvment
10.2020 - 07.2021
Shift Supervisor
| Starbucks
07.2019 - 06.2020
Sales Associate
| Home Depot
04.2017 - 07.2020
Shift Leader
MARIA JIMENEZ, Dunkin' Donuts
02.2016 - 12.2019
Associate Of Arts - Photography
Richard Daily College
Marie Curie High School