Maria Johns

• -Delivered compassionate customer service to shelter guests.
• - Managed front desk operations, including phone inquiries and guest communication.
• - Mentored guests while upholding confidentia
• - Conducted approximately one intake assessments in a hour for women and families.
• - Addressed crises using de-escalation techniques and provided immediate support.

Assisted Childcare director before and after school program

• Supported child development by implementing age-appropriate learning materials and activities in the classroom
• Developed strong relationships with families, fostering open communication and mutual trust.
• Promoted learning and social development through structured and unstructured playtime.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Kept children between ages of 3 and 6 safe and secure with vigilant oversight.

• Collaborated with team members to maintain a smooth workflow during busy hours.
• Kept workplace clean and organized in line with restaurant policies.
• Increased speed of service through effective multitasking and time management skills.
• Prepared and presented food in compliance with health and safety guidelines.
• Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

• Worked on a production line making pasties and as a Market Vendor selling products at Farmer's Markets in the Kalamazoo area.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
• Labeled and stored all food items correctly and checked expiration dates routinely.
• Cleaned and maintained work areas, equipment and utensils.

• Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
• Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
• Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.