MARIA JOHNS
Lucid Motors
Casa Grande,AZ
1
Certification
20
years of professional experience
Behavioral health professional who brings valuable experience in quality assurance, patient care and therapeutic support. Known for facilitating positive outcomes through following effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with clients to achieve optimal patient results. Skilled in crisis intervention, with focus on empathetic communication, rapport building, reliability and coping skill development.
Work History
Quality Final Line Associate
6 Months- Executed final-line assembly and quality inspections to ensure product integrity in fast-paced automotive manufacturing environment.
- Performed final-line general assembly and quality inspections in a fast-paced automotive manufacturing environment.
- Cross-trained across multiple stations; participated in defect and assembly quality-alert inspections.
- Promoted to Quality Control, supporting rework prevention.
- Responsible for inspecting completed vehicles for safety defects, functionality, and interior quality.
DTA Manager
1 Year 11 Months- Supervised daily operations; supporting adults with behavioral and developmental disabilities.
- Trained staff on procedures, workplace standards, safety protocols, daily care support, and person-centered deescalation techniques.
- Applied coping skills and crisis intervention to clients.
- Front desk receptionist.: Answering/ making calls, filling, maintained and organized a repository of valid client records, staff training certifications and templates.
- Facilitated client onboarding initial intake of documentation.
- Coordinated client-to-staff scheduling, activities, engagement, inventory, improving overall productivity, and customer service.
- Supported ADLs and managed medication, while monitoring health and behavioral changes to ensure client well-being.
- Maintained accurate records to ensure compliance with health, safety, confidentiality, and regulatory standards.
Delivery Driver
5 Years 9 Months- Completed deliveries accurately and on time while providing professional customer service.
- Communicated promptly with customers to coordinate drop-offs, access issues, and delivery exceptions.
- Verified order accuracy before pickup and maintained careful handling of customer meals and packages.
- Navigated assigned delivery routes using app-based dispatch instructions and real-time traffic updates.
Behavioral Health Technician
1 Year 1 Month- Implemented behavioral support plans and guided individualized treatment goals to drive client recovery and stability.
- Fostered compassionate patient care prioritizing safety, rapport, comfort, and emotional support to enhance client well-being.
- Reinforced vital coping skills while providing direct care, emotional regulation, and comprehensive daily living assistance.
- Provided psychosocial rehabilitation and basic skills training.
- Managed incoming and outgoing calls, data entry, and filing.
- Concurrently monitored client behavior and maintained precise documentation.
- De-escalated crisis situations using approved intervention techniques with calm empathic communication skills.
- Connected clients with essential community resources, such as emergency mobile crisis services, sober living programs, food banks, and employment opportunities to support their recovery.
- Assessed immediate client needs during mental health and behavioral health emergencies to match individuals with appropriate, high-tier crisis response resources and medical providers.
- Facilitated on-site activities, support group therapy sessions, recreational outings and meditations.
- Counseled and mentored clients on substance use and life choices as a case manager.
Order Selector / Forklift Operator
2 Years 2 Months- Selected and prepared grocery products for shipment using RF scanners and voice detailed systems in fast-paced order-picking warehouse environment.
- Operated sit-down and stand-up forklifts to stack, wrap, verify, and label products accurately.
- Met daily production quotas consistently while adhering to warehouse safety protocols.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management and audits.
Caregiver
2 Years 4 Months- Delivered personal care and daily living assistance.
- Provided meal preparation, housekeeping, bathing, and incontinence care.
- Offered emotional support and companionship.
- Assisted with transportation and medication management.
- Monitored and documented clients health, communicating concerns with the nurse and family members.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Experienced with Hoyer lift.
- Engaged in recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Assembly / Machine Operator
7 Years 4 Months- Operated and maintained manufacturing machinery, assembling, inspecting, and packaging automotive parts to ensure quality standards.
- Performed quality-control inspections, cross-trained new employees on multiple machines, troubleshot operational issues, and followed safety procedures.
- Followed work instructions and standard operating procedures to ensure repeatable production results.
- Trained new employees on proper machine operation, ensuring adherence to company standards, production and safety guidelines.
Forklift Driver – Seasonal
3 Months- Unloaded trailers using sit-down forklifts while scanning, documenting, and positioning freight to ensure accurate inventory management.
- Achieved daily productivity targets by efficiently completing tasks.
- Inspected equipment before use, reporting mechanical issues and maintaining safe operating conditions.
- Secured pallets and shipments for transport, reducing damage during handling and staging.
Telemarketing Sales Representative
1 Year 3 Months- Conducted high-volume calls, operation software and computer dialing.
- Informed customers of promotions, upgrade options, and products.
- Addressed objections, and ensured customer satisfaction.
- Successfully de-escalated high-resistance individuals by utilizing emotional regulation, active listening and empathy to diffuse tension and establish rapport.
- Utilized persuasive communication and closing techniques to consistently achieve and exceed sales targets.
- Exemplified professionalism in all interactions, adhering to company values and effectively representing the business.
Education
High School Diploma
Skills
Quality Assurance
Mental health support
Team management & Training
Documentation & Data Entry
Case Management
Microsoft Office
Customer Service
Substance abuse experience
Suicide prevention
Mediation techniques
Medication Administration
Crisis intervention
Safety & Compliance
Behavioral Health Support
Client care
Auditing
Therapeutic communication
Co-occurring disorders
Technical skills
Autism support
Certification
Dialysis Technician Certificate (Entry Level), DCW Training Parts 1 & 2, Article 9, Abuse & Neglect Training, Prevention & Support, Certified Medication Administration, CPR, Driver's License
Timeline
Quality Final Line Associate
Lucid Motors
01.2026 - 07.2026Read More
DTA Manager
Bella Behavioral Homes
09.2023 - 08.2025Read More
Behavioral Health Technician
Truly Wellness Support Services
01.2022 - 02.2023Read More
Order Selector / Forklift Operator
Capstone Logistics, LLC
05.2019 - 07.2021Read More
Delivery Driver
DoorDash
09.2018 - 06.2024Read More
Caregiver
Addus HomeCare
01.2017 - 05.2019Read More
Assembly / Machine Operator
Illinois Tool Works
09.2009 - 01.2017Read More
Forklift Driver – Seasonal
Roadway Express Truck Company
03.2008 - 06.2008Read More
Telemarketing Sales Representative
Americall Telemarketing Company
08.2006 - 11.2007Read More
Crete Monee High School
High School Diploma
Read More