Maria Jones
Buffalo,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Direct Support Professional
Baker Hall Dba OLV Human
Buffalo, NY
04.2024 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
Direct Support Professional
the Arc of Erie County
Amherst, NY
07.2023 - 04.2024
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Administrative Assistant
The Arc Of Erie County
Amherst, NY
10.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Receptionist
Community Services For Every1
05.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Environmental Services Housekeeper
Kaleida Health, Buffalo NY
Buffalo, NY
05.2019 - 08.2019
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Maternal Nursing Assistant
Catholic Health System
Buffalo, NY
06.2017 - 05.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Documented care actions by completing records and logs in medical software system.
Environmental Services Housekeeper
Catholic Health System
Buffalo, NY
06.2016 - 06.2017
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Food Service Attendant
Catholic Health System
Buffalo, NY
01.2016 - 06.2016
- Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
- Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
- Handled cash register operations accurately, ensuring proper handling of financial transactions and secure storage of cash assets at all times.
Patient Catering Associate
Erie County Medical Center
Buffalo, NY
05.2015 - 01.2016
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
- Fostered enjoyable event atmosphere through friendly guest interactions
Administrative Assistant
MJ Peterson Real Estate
Buffalo, NY
05.2008 - 05.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Associate of Science - Computer Information Systems
Everest University
Tampa01-2013
Skills
- Microsoft Word, QuickMar & Therap
- Customer and client relations
- Filing
- Professional and mature
- Telephone skills
- Organization skills
- Verbal and written communication
- Multi-line telephone operation
Timeline
Direct Support Professional
Baker Hall Dba OLV Human
04.2024 - Current
Direct Support Professional
the Arc of Erie County
07.2023 - 04.2024
Administrative Assistant
The Arc Of Erie County
10.2022 - 07.2023
Receptionist
Community Services For Every1
05.2022 - 08.2022
Environmental Services Housekeeper
Kaleida Health, Buffalo NY
05.2019 - 08.2019
Maternal Nursing Assistant
Catholic Health System
06.2017 - 05.2018
Environmental Services Housekeeper
Catholic Health System
06.2016 - 06.2017
Food Service Attendant
Catholic Health System
01.2016 - 06.2016
Patient Catering Associate
Erie County Medical Center
05.2015 - 01.2016
Administrative Assistant
MJ Peterson Real Estate
05.2008 - 05.2015
Associate of Science - Computer Information Systems
Everest University