Maria Jones
Buffalo,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Direct Support Professional
Baker Hall Dba OLV Human
04.2024 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
Direct Support Professional
the Arc of Erie County
07.2023 - 04.2024
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Administrative Assistant
The Arc Of Erie County
10.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Receptionist
Community Services For Every1
05.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Environmental Services Housekeeper
Kaleida Health, Buffalo NY
05.2019 - 08.2019
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Maternal Nursing Assistant
Catholic Health System
06.2017 - 05.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Documented care actions by completing records and logs in medical software system.
Environmental Services Housekeeper
Catholic Health System
06.2016 - 06.2017
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Food Service Attendant
Catholic Health System
01.2016 - 06.2016
- Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
- Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
- Handled cash register operations accurately, ensuring proper handling of financial transactions and secure storage of cash assets at all times.
Patient Catering Associate
Erie County Medical Center
05.2015 - 01.2016
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
- Fostered enjoyable event atmosphere through friendly guest interactions
Administrative Assistant
MJ Peterson Real Estate
05.2008 - 05.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Associate of Science - Computer Information Systems
Everest University
Tampa01-2013
Skills
- Microsoft Word, QuickMar & Therap
- Customer and client relations
- Filing
- Professional and mature
- Telephone skills
- Organization skills
- Verbal and written communication
- Multi-line telephone operation
Timeline
Direct Support Professional
Baker Hall Dba OLV Human
04.2024 - Current
Direct Support Professional
the Arc of Erie County
07.2023 - 04.2024
Administrative Assistant
The Arc Of Erie County
10.2022 - 07.2023
Receptionist
Community Services For Every1
05.2022 - 08.2022
Environmental Services Housekeeper
Kaleida Health, Buffalo NY
05.2019 - 08.2019
Maternal Nursing Assistant
Catholic Health System
06.2017 - 05.2018
Environmental Services Housekeeper
Catholic Health System
06.2016 - 06.2017
Food Service Attendant
Catholic Health System
01.2016 - 06.2016
Patient Catering Associate
Erie County Medical Center
05.2015 - 01.2016
Administrative Assistant
MJ Peterson Real Estate
05.2008 - 05.2015
Associate of Science - Computer Information Systems
Everest University
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