MARIA JOSE TORRES VIÑAS
Houston,TX
Summary
Dynamic Customer Service Representative with a proven track record of managing relationships with international clients across diverse industries. Adept at delivering exceptional service and resolving complex issues, consistently exceeding client expectations through effective communication and strategic problem-solving. Thrives in fast-paced environments, leveraging multitasking abilities to handle high-volume inquiries efficiently while maintaining a focus on quality and customer satisfaction. Committed to fostering positive client experiences and contributing to team success through collaboration and innovation.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Horatio
Santo Domingo, Dominican Republic.
08.2025 - 12.2025
- Delivered comprehensive support to customers, ensuring satisfaction and effective resolution of inquiries for HopSkipDrive, a leading student transportation service.
- Assisted with back office operations by managing email correspondence and creating support tickets for inquiries. Facilitated communication with drivers to coordinate ride schedules for children and guide them through the application process for driving positions.
- Transitioned from four hours of client calls to back office operations.
Quality Analyst
Smart Energy
Santo Domingo, Dominican Republic.
03.2023 - 12.2024
- Achieved improved call quality through thorough analysis of sales agent interactions. Delivered actionable insights to management through detailed audit reports. Contributed to enhanced team performance by identifying training needs based on call evaluations.
Appointment Setter
Contact Center Dominicana (CCD)
Santo Domingo, Dominican Republic.
05.2022 - 11.2022
- Provided exceptional support to clients, ensuring seamless communication and service delivery.
- Coordinated patient appointment scheduling through effective management of inbound calls for mammograms, CT scans, and MRIs.
Customer Service Representative
OutPLEX
Santo Domingo, Dominican Republic.
10.2020 - 11.2021
- Facilitated customer support for Altice Mobile and Optimum, ensuring satisfaction through effective communication and problem-solving.
- Managed customer interactions via chat to address billing issues, apply discounts, facilitate service purchases, process cancellations and refunds, configure phones, and coordinate technician visits.
Internship
BLUEMALL
Santo Domingo, Dominican Republic.
02.2019 - 05.2019
- Assisted in the development and implementation of marketing campaigns for Blue Mall.
- Executed daily walkthrough of shopping center, collecting information on promotional strategies while providing logistical support to store operations.
Education
Bachelor of Science -
Edutin Academy
06-2025
Bachelor of Arts - Marketing Administration
UNPHU
Santo Domingo, Dominican Republic.11-2019
High School Diploma -
Colegio Amador
Santo Domingo, Dominican Republic07-2014
Skills
- Quick learner
- Timely project completion
- Dependable in responsibilities
- Perform well in high-stress environments
Languages
English and Spanish
Education
- UDEMY
- June, 2025
Timeline
Customer Service Associate
Horatio
08.2025 - 12.2025
Quality Analyst
Smart Energy
03.2023 - 12.2024
Appointment Setter
Contact Center Dominicana (CCD)
05.2022 - 11.2022
Customer Service Representative
OutPLEX
10.2020 - 11.2021
Internship
BLUEMALL
02.2019 - 05.2019
Bachelor of Science -
Edutin Academy
Bachelor of Arts - Marketing Administration
UNPHU
High School Diploma -
Colegio Amador