Summary
Overview
Work History
Education
Skills
Software Programs
Timeline
Generic

MARIA JOYCE AUSSE

Sun Prairie,WI

Summary

I have a solid experience in Human Resource department which covers staffing, hiring and training of one of the state’s biggest grocery store chains – Woodman’s. I am passionate about helping people grow. I have strong people skills.

Overview

18
18
years of professional experience

Work History

Customer Service Lead/HR Specialist

Woodman’s Market
02.2022 - Current
  • I am highly involved during the application process by conducting job interviews
  • I conduct job training and orientation for the new hires
  • I am the POC for the vacation bidding of the employees
  • I am responsible for staffing to ensure operations run smoothly if and when employees call in sick
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
  • Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Organized regular team meetings to share best practices, driving continuous improvement within the department.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Trained new personnel regarding company operations, policies and services.

Front End Supervisor

Woodman’s Foodmarket
08.2018 - 08.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.

Cash Office General

Woodman’s Market
10.2018 - 02.2022
  • I ensure cash sales reconciliation on all store cash registers at the end of the business day
  • I prepare the ATM cassettes for the next business day
  • I am also responsible for the lottery sales reconciliation
  • Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
  • Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
  • Increased accuracy of cashier transactions through regular training sessions on proper cash handling techniques.
  • Facilitated seamless transaction experiences for customers through proficient use of POS systems and prompt issue resolution.
  • Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
  • Managed petty cash disbursements, documenting expenses thoroughly for accurate budget tracking purposes.
  • Entered figures using 10-key calculator to compute data quickly.

Bagger and Cashier Trainer

Woodman’s Market
12.2015 - 10.2018
  • I am responsible for on-the-job training of the new hires
  • I am the POC if and when checkers have any issues/concerns

Cashier

Woodman’s Foodmarket
06.2007 - 08.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Bagger

Woodman’s Foodmarket
01.2007 - 06.2007
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.

Education

Bachelor Of Science In Computer Science -

University of San Jose Recoletos
Philippines

Medical Coding - Medical

Madison Area Technical College
Madison, WI

Certified Categiver -

Shalom Caregiver
Philippines

Skills

  • MS Excel
  • MS Word
  • MS Powerpoint
  • Dayforce
  • Customer service excellence
  • Team training and development
  • Complaint handling
  • Data entry
  • Email etiquette
  • Cash handling
  • Customer complaint resolution
  • Inventory control
  • Administrative duties
  • Staffing oversight

Software Programs

  • MS Excel
  • MS Word
  • MS Powerpoint
  • Dayforce

Timeline

Customer Service Lead/HR Specialist

Woodman’s Market
02.2022 - Current

Cash Office General

Woodman’s Market
10.2018 - 02.2022

Front End Supervisor

Woodman’s Foodmarket
08.2018 - 08.2022

Bagger and Cashier Trainer

Woodman’s Market
12.2015 - 10.2018

Cashier

Woodman’s Foodmarket
06.2007 - 08.2012

Bagger

Woodman’s Foodmarket
01.2007 - 06.2007

Bachelor Of Science In Computer Science -

University of San Jose Recoletos

Medical Coding - Medical

Madison Area Technical College

Certified Categiver -

Shalom Caregiver

Similar Profiles

CREATE PROFILE
MARIA JOYCE AUSSE