Maria Juarez
Joliet,IL
Summary
Organized Scan Coordinator with driven work ethic and history of timely attendance. Reliable and dependable with excellent communication and teamwork skills. Friendly and helpful to deliver positive customer experiences.
Overview
3
3
years of professional experience
Work History
Scanning Coordinator
Kroger
Madison, AL
01.2023 - 02.2024
- Maintained scanning equipment and reported any malfunctions or maintenance needs.
- Reviewed scan logs regularly to ensure accuracy of information entered into the system.
- Assisted in training new personnel on proper use of scanners and other equipment.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Completed price changes and maintained proper signage for product displays.
- Worked closely with front-end staff to assist customers.
Manager
Insanity Complex
Madison Al, AL
03.2021 - 01.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2018
Skills
- Barcode scanning
- Accuracy and Precision
- Deadline-oriented
- Training abilities
- Staff Management
- Complaint resolution
- Workflow Management
- Schedule Coordination
- Cash Handling
- Personnel training and development
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Scanning Coordinator
Kroger
01.2023 - 02.2024
Manager
Insanity Complex
03.2021 - 01.2023
High School Diploma -
Penn Foster Career School