Maria Karroumi

Guided families through grief, offering emotional support to help navigate challenging times.

• Educated families on cremation options and memorialization processes to empower informed decisions.
• Conducted intake interviews to understand client needs and preferences.
• Collected personal data and insurance information from client to complete intake paperwork.
• Obtained or maintained proper licensure or certification to meet state requirements.
• Maintained accurate records of client interactions and service agreements to ensure compliance and continuity of care.

• Administered medication and monitored health conditions for clients.
• Developed personalized care plans based on individual client needs.
• Assisted clients with bathing and dressing to maintain personal hygiene.
• Supported clients in daily living activities and personal care routines to promote independence and comfort.
• Delivered companionship and emotional support to foster positive relationships and enhance client well-being.
• Collaborated with healthcare professionals to coordinate care services.
• Ensured clean and safe environment for clients at home to promote health and well-being.
• Documented client progress and communicated updates to family members.
• Trained new caregivers on best practices and company policies.

• Managed sales, business retention, and revenue collection to drive profitability.
• Conducted monthly trainings on strategies to exceed sales goals and enhance customer service.
• Trained and managed staff to improve team performance.
• Attended weekly manager trainings on how to support staff to reach company and personal expectations.
• Verified all new sales to ensure they were within State of California Regulations.
• Enforced all state and company policies.
• Oversaw office supplies inventory and streamlined procurement processes.
• Implemented organizational systems for document management and filing.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.

• Coordinated organization and setup of 'Open House' events, enhancing property visibility.
• Scheduled home viewings, facilitating seamless communication between clients and Realtor.
• Assisted realtors with private viewings, enabling clients to see available properties.
• Market homes to potential home buyers.
• Distributed targeted marketing materials, effectively promoting listings to prospective clients.
• Posted and updated property listings on various real estate platforms.
• Maintained accurate records of client information.

• Achieved all goals established by company President and Vice President, driving team success.
• Met managerial expectations for staff and customers, ensuring alignment with company standards.
• Delivered exceptional customer service across the entire staff, enhancing customer satisfaction.
• Opened and closed the store daily, managing all operational aspects during each shift.
• Executed teller/cashier responsibilities to maintain efficient service.
• Ensure all international money transfers were successful.