Maria Kellogg
La Grange,KY
Summary
Loan Officer in recreational finance with heavy experience in customer service, time management and efficiency. Consistent and efficient with great statistics such as closing ratio and dollars per closing. Dedicated at learning and giving a position my all. I received two promotions in the first year at my current employer and have been honored with multiple awards for sales and value.
Overview
5
5
years of professional experience
Work History
Loan Officer
My Financing USA
05.2020 - Current
- Originated, reviewed, processed, closed, and administered customer loan proposals on tight timelines. Closed 60+ loans in one month and over 30 loans on average.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction and protection on their product and loan.
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with customers through high levels of customer service, speed and accuracy.
- Examined customer loan applications for loan approvals and denials. This involved verifying any chance of reconsiders with underwriting.
- Educated customers on loan options to help customers make decisions that fit their financial goals.
- Meticulously reviewed applicants documentation to ensure accuracy prior to submission for underwriting approval in over 100 applications per day.
Closing Specialist
My Financing USA
01.2020 - 05.2020
- Reviewed, generated and sent funding packages by calculating fees, verifying all data was accurate and assisted customers in signing contracts.
- Managed multiple transactions while maintaining attention to detail, ensuring all timelines were met with accuracy.
- Confirmed accurate contracts, fundings, lien payoffs and final recordings by collaborating with loan officers, and underwriting.
Processor
My Financing USA
07.2019 - 12.2019
- Processed over 100 loan applications a day, handled customer calls, chats, and emails.
- Supported team members in their tasks, contributing to overall team success.
- Interacted regularly with peers and management to continuously improvement of operations, speed of loan process and build teamwork-focused environments.
Education
High School Diploma -
Spencer County High School
Taylorsville, KYSkills
- Quick Thinking
- Sales Expertise
- Relating to Clients
- Time Management
- High Level Of Accuracy
- Customer Service
- Customer Satisfaction
- Phone Etiquette
- Relationship building and management
- Documentation Review
- Loan/Financial Services
- Analytical and Critical Thinking
Awards
- Received “Integrity" service award in December 2023.
- Received "One Million in Sales" award in 2022.
- Received "One Million in Sales" award in 2023.
- Received "Respect" service award in December 2020.
Timeline
Loan Officer
My Financing USA
05.2020 - Current
Closing Specialist
My Financing USA
01.2020 - 05.2020
Processor
My Financing USA
07.2019 - 12.2019
High School Diploma -
Spencer County High School