Maria Kelly
Rosenberg
Summary
Dynamic and results-driven professional with extensive experience at, excelling in customer relationship management and effective communication. Proven ability to enhance customer satisfaction through active listening and problem-solving skills. Adept at utilizing point-of-sale systems to streamline transactions and improve operational efficiency. Committed to delivering exceptional service and fostering lasting client relationships.
Overview
4
4
years of professional experience
Work History
Sales Associate
Legacy Ford
Rosenberg
08.2025 - Current
- Answered incoming calls and directed them to appropriate departments.
- Provided accurate information to customers regarding services and products.
- Maintained detailed records of customer interactions and inquiries.
- Conducted follow-up calls to ensure customer satisfaction and address concerns.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Greeted callers and identified their needs quickly and accurately.
Cashier
Buc-ees
Eagle Lake
06.2022 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and debit transactions accurately.
- Collaborated with team members to enhance customer experience.
- Monitored inventory levels and restocked merchandise as needed.
- Greeted customers and provided friendly customer service.
- Trained new cashiers on company policies and procedures.
Certified Senior Sales Associate
Cavender Ford
Columbus
05.2023 - 08.2025
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Suggested methods for increasing sales and improving customer satisfaction rate.
- Assisted customers with selecting the right products for their needs through active listening and probing questions.
- Provided product and service information to customers in a professional, knowledgeable manner.
- Responded to customer inquiries via phone and email, ensuring timely resolution of customer issues.
- Resolved customer complaints promptly and professionally while maintaining positive attitude.
- Developed relationships with customers by delivering exceptional customer service experience.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
Texas Challenge Academy
Eagle Lake, TX06-2022
Some College (No Degree) - Psychology
Universidad Autonoma De Durango
Duarngo Dgo. Mexico Skills
- Point-of-sale systems
- Customer data analysis
- Product knowledge
- Customer relationship management
- Active listening
- Problem solving
- Conflict resolution
- Effective communication
- Attention to detail
- Patience and empathy
Affiliations
- i have performed community service while attending at Texas challenge Academy.
Accomplishments
- Received award for exceed target as a top performer at Cavender Ford
- Received team leader award while attending at Texas Challenge Academy
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate
Legacy Ford
08.2025 - Current
Certified Senior Sales Associate
Cavender Ford
05.2023 - 08.2025
Cashier
Buc-ees
06.2022 - 12.2025
High School Diploma -
Texas Challenge Academy
Some College (No Degree) - Psychology
Universidad Autonoma De Durango