Courtney Carpenter
Rosenberg
Summary
Texas Certified Nurse Aide with BLS training offering strong foundation in patient care and passion for helping others. Brings understanding of essential healthcare practices and willingness to learn and grow in supportive environment. Ready to use and develop skills in patient assistance and care in Patient Care Technician role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Tropical Smoothie Cafe
09.2023 - Current
- Oversaw daily operations, ensuring adherence to food safety standards and quality control procedures.
- Trained and mentored new team members on protocols and customer service practices.
- Managed the work environment, coordinating with team members to maintain a sanitary and organized workspace.
- Implemented workflow improvements, increasing efficiency in food preparation and order fulfillment.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Restaurant Server
Cracker Barrell Old Country Store
08.2022 - 09.2023
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu details and service protocols.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts, and anticipating needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with team members to fulfill directions given by the management team.
Education
Associate of Science - Nursing
Wharton County Junior College
Wharton, TX05-2025
High School Diploma -
Lamar Consolidated High School
Rosenberg, TX05-2023
Skills
- Time management
- Workflow optimization
- Team collaboration
- Conflict resolution
- Sanitation practices
- Medical terminology
Certification
- CNA - Certified Nurse Assistant
- Basic Life Support Training
Timeline
Shift Leader
Tropical Smoothie Cafe
09.2023 - Current
Restaurant Server
Cracker Barrell Old Country Store
08.2022 - 09.2023
Associate of Science - Nursing
Wharton County Junior College
High School Diploma -
Lamar Consolidated High School