Lindsey Romero
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Leader
Carl's Jr.
Colorado Springs
01.2025 - Current
- Supervised team during peak hours to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and restocked supplies to ensure consistent product availability and minimize service interruptions.
- Resolved customer complaints swiftly to enhance overall satisfaction.
- Monitored food safety practices to uphold health regulations and standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Led and supervised employees to uphold productivity and enhance customer service quality during shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Delegated tasks to staff to ensure an organized work environment.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Coordinated with shift leaders and management to facilitate seamless transitions between shifts and maintain operational continuity.
- Balanced cash registers to verify accurate cash flow and prevent discrepancies.
Line Cook
Carl's Jr.
Colorado Springs
07.2023 - 01.2025
- Prepared and cooked menu items according to standardized recipes.
- Cooked multiple orders simultaneously during busy periods.
- Trained new kitchen staff on proper cooking techniques to enhance team skills and ensure consistency.
- Monitored food quality and freshness during service periods to uphold high standards and minimize waste.
- Coordinated with team members to ensure timely meal delivery, contributing to overall customer satisfaction.
- Collaborated with team members to ensure timely meal delivery.
- Followed safety and sanitation guidelines in food preparation processes.
- Operated kitchen equipment such as grills, fryers, and ovens efficiently.
- Stocked ingredients and supplies to support daily cooking needs.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Kept stations stocked and ready for use to maximize productivity.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Stocked and restocked kitchen supplies to ensure availability.
- Contributed to kitchen efficiency by assisting with various prep tasks.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Inspected equipment for cleanliness prior to use every shift.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Made meals in accordance with company standards and requirements.
Sandwich Artist/Cashier
Subway
Casper
09.2017 - 11.2017
- Prepared sandwiches efficiently along the prep line, ensuring accuracy and customer satisfaction
- Prepared fresh sandwiches and salads using quality ingredients daily.
- Processed transactions at checkout, ensuring accuracy and speed during peak hours to enhance customer experience.
- Processed transactions at checkout, maintaining accuracy and speed during peak hours
- Operated cash register, processed payments, and managed transactions efficiently.
- Greeted customers and enhanced dining experience by promoting daily specials and current promotions
- Guided customers in selecting menu items and customizing orders to meet individual preferences.
- Maintained cleanliness and presentation of lobby and employee stations to uphold company standards
- Stocked supplies and conducted restaurant inventory to ensure smooth daily operations
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Monitored inventory levels and restocked supplies throughout shifts.
- Worked with team members to streamline service processes, contributing to improved service speed and customer satisfaction.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Collaborated with team members to improve service speed and customer satisfaction.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
Medical Officer
HealthCare Partners
Trinidad
04.2015 - 12.2015
- Managed inmate medical intakes, verifying past medical records and medications for accuracy to ensure comprehensive care
- Administered daily medications and conducted urinalysis tests, ensuring compliance with medical protocols
- Managed all inmate medical intakes, verifying past medical records and medications for accuracy
- Utilized telemedicine and electronic documentation to enhance efficiency of medical processes and improve record-keeping
Crew Trainer
McDonald's
Trinidad
10.2012 - 06.2013
- Trained new crew members on operational procedures and customer service standards.
- Instructed new team members on correct procedures for operations.
- Supported team development through continuous feedback and coaching.
- Developed training materials to streamline onboarding processes for new hires.
- Provided ongoing support and feedback to enhance team performance and efficiency.
- Evaluated crew member performance to identify training needs and drive improvement.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Monitored performance of crew members in the field, providing feedback and guidance.
- Fostered a positive work environment through effective communication and teamwork initiatives.
- Stayed up to date on requirements of all team positions to optimize training.
- Monitored food safety practices to maintain compliance with health regulations.
- Facilitated open communication between trainees and management to enhance learning experience.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
Cashier
Burger King
Trinidad
09.2011 - 05.2012
- Handled cash, credit, and gift card payments securely and responsibly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Guided customers in menu selections and accommodated special requests to enhance dining experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Partnered with team members to maintain seamless service during peak hours, improving customer satisfaction.
- Assisted customers with menu selections and special requests promptly.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness and organization of the front counter and dining area.
- Trained new staff on cash register operation and customer service standards.
- Carried out additional responsibilities to enhance workflow.
- Executed daily recovery tasks to maintain cleanliness and organization, supporting overall operational efficiency.
Education
Nursing and Pharmacology -
Trinidad State Junior College
Trinidad, COAssociate of Applied Arts -
Trinidad State Junior College
Trinidad, COAssociate of Applied Science -
Trinidad State Junior College
Trinidad, COAssociate's Degree - General Studies
Trinidad State Junior College
Trinidad, COSkills
- Inventory Management
- Staff supervision
- Team leadership
- Sales
- Customer Service
- Food Safety
- Point of Sale (POS) Systems
- Food Prep
- Data Entry
- Excel
- Microsoft Office
- Office Applications
- Team Coordination
- Team Collaboration
- Staff training
- Employee training
- Resource Allocation
- Communication
- Remote Communication
- Time management
- Problem-solving
- Safety compliance
- People Person
- Fast Food
- Food Service
- Inventory Oversight
- Work assignment
- Data entry
- Time management
- Communication
- Problem-solving
- Resource Allocation
- POS system operation
- Problem-solving
- Staff training
- Work assignment
Certification
- SafeServ Certified
- First Aid/CPR
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Shift Leader
Carl's Jr.
01.2025 - Current
Line Cook
Carl's Jr.
07.2023 - 01.2025
Sandwich Artist/Cashier
Subway
09.2017 - 11.2017
Medical Officer
HealthCare Partners
04.2015 - 12.2015
Crew Trainer
McDonald's
10.2012 - 06.2013
Cashier
Burger King
09.2011 - 05.2012
Nursing and Pharmacology -
Trinidad State Junior College
Associate of Applied Arts -
Trinidad State Junior College
Associate of Applied Science -
Trinidad State Junior College
Associate's Degree - General Studies
Trinidad State Junior College