Jirapon Sreepiriyakoon
Quincy,MA
Summary
Proven leader and efficient multitasker, I excelled at Shu Da Xia by enhancing guest satisfaction and streamlining operations, leading to a significant increase in repeat business. Skilled in POS systems and exceptional customer service, my ability to foster team collaboration and resolve conflicts under pressure stands out. Motivated team with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Leader
Shu Da Xia
Boston, MA
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Streamlined order-taking process to minimize wait times for diners.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server
Xoxo Sushi Bar
Boston, MA
04.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Sakura Bana
Boston, MA
08.2015 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier
Six Flags
Jersey City, NJ
08.2009 - 08.2009
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Arts -
Sripatum
Thailand08.2011
Skills
- Exceptional customer service
- Cash Handling
- Strong Work Ethic
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Supply Restocking
- Quality Control
- Food safety practices
- Performance Improvement
- Table Bussing
- Suggestive Selling
- Guest Relations Management
- Relationship Management
- Dining area maintenance
- Allergy awareness
- Order Management
- Beverage Preparation
- Tableside Etiquette
- Food sales and promotion
- Guest Seating
- Table Setting
- Table setting knowledge
- Ordering Procedures
- Food station setup
- Daily specials memorization
- Food and beverage pairings
- Food Delivery
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Multitasking
- Multitasking Abilities
- High Energy and Stamina
- Team Leadership
- Problem-Solving
- Cool Under Pressure
- Excellent Communication
- Relationship Building
- Attention to Detail
- Decision-Making
- Teamwork and Collaboration
- Effective Communication
- Continuous Improvement
- Time Management
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Cleaning and sanitizing
- Organizational Skills
- Active Listening
- Food handling
- Food and Beverage Service
- Workflow Coordination
- Team Collaboration
- Staff Training
- Problem-solving abilities
- Ability to Lift 30 Pounds
- Food Safety Standards
- Food Preparation and Safety
- Hospitality best practices
- Time management abilities
- Menu Recommendations
- Food and Beverage Upselling
- Upselling and Cross Selling
- Inventory Management
- Task Prioritization
- Courteous Phone Demeanor
Certification
Food managers serve safe
Languages
Thai
Native or Bilingual
English
Limited Working
Timeline
Server
Xoxo Sushi Bar
04.2024 - Current
Shift Leader
Shu Da Xia
06.2022 - Current
Server
Sakura Bana
08.2015 - 08.2020
Cashier
Six Flags
08.2009 - 08.2009
Bachelor Of Arts -
Sripatum