Julian Hughs
Huntsville,AL
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Reliable Shift Leader with Number years in Type industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Type management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.
Overview
4
4
years of professional experience
Work History
Shift Leader
Starbucks
11709 Memorial Parkway SW, Huntsville, AL 35803
11.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Barista
Starbucks, Barista
Huntsville, AL
07.2022 - Current
- Managed rushes of customers daily with efficient, levelheaded customer service.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Successfully created a welcoming and supportive environment for not only the customers but everyone in the community.
- Ensured everything was in order before a customer would leave and making sure they left better then they originally came in.
- Described menu items to customers and suggested appealing products.
- Described menu items to customers and suggested products based on stated preferences.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Collected payments and provided accurate change.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Memorized official and off-menu coffee and tea preparations.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Stocked shelves with ingredients needed to make coffee drinks.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Placed orders with suppliers for delivery of products required for daily operations.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Adhered to health department regulations concerning sanitation standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained calm demeanor during high-volume periods and special events.
Crew Member
Tropical Smoothie
Spanish Fort, AL
09.2021 - 11.2021
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Education
High School Diploma -
Spanish Fort High School
Spanish Fort, AL05-2022
Skills
- POS Systems
- Cash Handling
- Table Bussing
- Food Running
- Food Preparation
- Beverage Preparation
- Menu Memorization
- Opening and Closing Duties
- Solid Problem Solver
- Conflict Mediation
- Safe Food Handling
- Active Listener
- Professional Demeanor
- Friendly and Outgoing
- Positive and Professional
- Exceptional Customer Service
- Speedy and Efficient
- Performance Improvement
- Team Player
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Training assistance
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff supervision
- Motivational leadership
- Safety processes and procedures
- Assigning work
- Complaint resolution
- Sales and upselling
- Issue resolution
- Role modeling
- Daily workflows
- Staff development
Timeline
Shift Leader
Starbucks
11.2024 - Current
Barista
Starbucks, Barista
07.2022 - Current
Crew Member
Tropical Smoothie
09.2021 - 11.2021
High School Diploma -
Spanish Fort High School