JOHN KIRBY
St. Robert,MO
Summary
To obtain a position in a successful fortune 500 company to which I can add value while furthering my professional growth.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
15
15
years of professional experience
Work History
Shift Leader
Ruby Tuesday
Saint Robert, Missouri
02.2025 - Current
- Supervised daily operations to ensure smooth restaurant function.
- Trained and mentored staff on service standards and procedures.
- Managed inventory levels and coordinated supply orders effectively.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Bartender
Ruby Tuesday
Saint Robert, Missouri
12.2023 - 02.2025
- Mixed and served beverages according to company recipes and customer preferences.
- Maintained cleanliness of bar area and ensured proper sanitation practices.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on bar operations and drink preparation techniques.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Monitored alcohol consumption to promote responsible serving practices among patrons.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
Huck's Market
Customer Service Associates
Madisonville, KY
12.2022 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manager
McDonald's
Robert, MO
11.2021 - 12.2022
- Supervised daily operations to maintain high standards of service and cleanliness.
- Trained and mentored staff on efficient food preparation and customer service practices.
- Managed inventory levels to ensure timely restocking of supplies and ingredients.
Inbound Material Handler
Clark Industries
Madisonville, USA
01.2021 - 10.2021
- Maintained a clean operations area at all times.
- Assessed production line issues and reported the same to management.
- Fitted and positioned stock in a safe and efficient way.
- Uphold the highest standards for safety compliance in the workplace.
- Demonstrate attention to detail, while moving at a fast pace.
- Responsible for pulling damaged and ineffective equipment off the floor.
- Efficiently operate several different areas in the warehouse.
Customer Service Associate
Lowe's Home Improvement
St. Robert, USA
07.2017 - 12.2020
- Strong command of the Lowes computer software platform.
- Excellent communication skills with customers and other associates.
- Exceptional eye for detail.
- Dedicated to assisting the customer in any way possible.
- Willing to work promotional events and holidays.
- Physically fit and able to work.
- Responsible for taking customer returns, giving refunds and then determining which department each return went to.
- Assisted in the training and hiring of new potential Customer Service Associates.
- Hard-working individual with exceptional customer service, people, technical and physical skills.
Manager
McDonald's
St. Robert, USA
01.2011 - 12.2017
- Prepared different foods such as burgers, fries, and desserts.
- Served customers with hospitality at the counter and also at the drive through window.
- Operated cash drawers and nightly deposits.
- Conducted opening and closing procedures.
- Maintained an operating shift such as keeping staffing on the floor and scheduling breaks.
- Responsible for Customer service was key and keeping the store clean and sanitary was important.
- Responsible for Cash handling, Point of sale registers and phone experience was a requirement for the job.
- Supervised daily operations to maintain high standards of service and cleanliness.
- Trained and mentored staff on efficient food preparation and customer service practices.
- Enforced safety protocols to ensure a secure environment for employees and customers.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Willow Park High School
Apple Valley, CASkills
- Cooperative
- Reliable
- Punctual
- Proficient in Microsoft Word
- Proficient in Outlook
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Internet Explorer
- Proven leader
- Engaging personality
- High energy level
- Enthusiastic
- Exceptional customer service
- POS operation
- Cash handling
- Customer service
- Staff training
- Time management
- Problem solving
References
Available upon request
Highlight Of Skills And Experience
- Cooperative, reliable, and punctual team member
- Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and Internet Explorer
- Proven leader with an engaging personality
- High energy level and always enthusiastic
- Always delivers exceptional customer service.
Timeline
Shift Leader
Ruby Tuesday
02.2025 - Current
Bartender
Ruby Tuesday
12.2023 - 02.2025
Huck's Market
Customer Service Associates
12.2022 - 12.2023
Manager
McDonald's
11.2021 - 12.2022
Inbound Material Handler
Clark Industries
01.2021 - 10.2021
Customer Service Associate
Lowe's Home Improvement
07.2017 - 12.2020
Manager
McDonald's
01.2011 - 12.2017
High School Diploma -
Willow Park High School