Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

William E. Frank III

Cicero,NY

Summary

Hardworking Shift Leader with having experience in the food industry, food management, and food safety since 2019. Worked as a Crew Member at Dairy Queen, then was promoted to Shift Leader in 2021. Started having an interest in Culinary and Pastry Arts at the age of 13 and then started taking upper-division classes in High School and in college. Eagar and willing to learn new skills and advance one's prior knowledge with what have learned.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Dairy Queen Grill & Chill
Cicero , New York
07.2021 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of 8 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.

Crew Team Member

Dairy Queen
Cicero , New York
04.2019 - 07.2021
  • Operated register to process payments and collect cash payment for order totals.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Greeted customers at drive-thru and took food orders.
  • Used proper techniques to prepare food and ingredients.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Supported great dining and meal experiences for guests.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.

Education

High School Diploma -

Cicero-North Syracuse High School
Cicero, NY
06.2019

Vocational - Culinary Arts

Onondaga-Cortland-Madison BOCES
Syracuse, NY
06.2019

Some College (No Degree) - Food Science, Baking And Pastry Arts

Culinary Institute of America
Hyde Park, NY

Skills

  • Communication
  • Dependable
  • Personable
  • Reliable
  • Punctual
  • Problem-Solving
  • Leadership
  • Cooperative
  • Use of Computer: Microsoft Programs

Certification

Serve-Safe Certification June/2019

Hobbies

Cooking

Baking

Video-Games

Photography

Timeline

Shift Leader

Dairy Queen Grill & Chill
07.2021 - Current

Crew Team Member

Dairy Queen
04.2019 - 07.2021

High School Diploma -

Cicero-North Syracuse High School

Vocational - Culinary Arts

Onondaga-Cortland-Madison BOCES

Some College (No Degree) - Food Science, Baking And Pastry Arts

Culinary Institute of America

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William E. Frank III