Summary
Overview
Work History
Education
Skills
Timeline
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Giovanna Mufalli

Sicklerville,NJ

Summary

My name is Giovanna Mufalli and I am a dedicated students and worker. I spent my early education at Saint josephs High School and also participated in track and field. While going to school I maintained a few part time jobs in order to support myself. I grew up with my grandmother who implemented me with the best skills and advice to get through life. Once I gradated high school I moved on to Camden County college to continue my education. After taking pre requisites I fell in love with psychology and the field of Addictions Counseling. My hope is to help others navigate their way through recovery. I have a passion for this field as both of my parents struggle with addiction resulting in a loss of relationship, and the death of one parent. When it comes to my work I feel I will always be passionate with helping others due to these circumstances I have been through. I am very dedicated to this field of work and cant wait to continue my education once graduated. For my next level of education I will continue to study for my Bachelors and Masters degree in Psychology at Stockton University.

Overview

7
7
years of professional experience

Work History

Shift Leader

Dunkin Donuts- DH Restaurant Group
05.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Employee Party Coordinator

Cait Collins
04.2021 - 08.2021
  • Consulted with customers to determine objectives and requirements for events.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Performed event coordination for larger parties and gatherings.
  • This location closed rather quickly resulting in loss of job.

Child Care Provider

Cait Collins
01.2017 - 01.2021
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.

Didinatos Bowling Alley

DIdinato Family
11.2019 - 01.2020
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Worked with young children for a holiday event. This was a short term position to help with a christmas event put on for young children.



Education

Associate of Applied Science - Psychology ( Addictions Counseling )

Camden County College
Blackwood, NJ
12.2024

High School Diploma -

Saint Josephs High School Hammonton
Hammonton, NJ
05.2021

Skills

  • Cash Handling
  • Shift Paperwork Completion
  • Content Management Expertise
  • Training Assistance
  • Employee Support
  • Shift Scheduling
  • Financial Accounting
  • Corrective Actions
  • Computer skills
  • Office Administration
  • Reading Comprehension
  • Corporate Messaging
  • Staff Support
  • Communication
  • Phone communication
  • Front Desk Operations

Timeline

Employee Party Coordinator

Cait Collins
04.2021 - 08.2021

Shift Leader

Dunkin Donuts- DH Restaurant Group
05.2020 - Current

Didinatos Bowling Alley

DIdinato Family
11.2019 - 01.2020

Child Care Provider

Cait Collins
01.2017 - 01.2021

Associate of Applied Science - Psychology ( Addictions Counseling )

Camden County College

High School Diploma -

Saint Josephs High School Hammonton

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