Nexus Marie Armour
Commerce City,COLORADO
Summary
I am a professional with much experience in leadership and operations management. I hope to demonstrate strong focus on team collaboration and achieving results. I possess skills in conflict resolution, time management, and effective communication as well. I am adaptable and reliable, consistently meeting and changing needs and ensuring smooth workflow overall while still managing to keep the environment fun and welcoming!
Overview
4
4
years of professional experience
Work History
Shift Leader
Dutch Bros
Commerce City, CO
02.2023 - 06.2026
- Supervised daily operations for 5 months to ensure efficient workflow and high-quality customer service.
- Trained and mentored 6 new team members on beverage preparation and company standards.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge. By simply putting in the care I would hope to receive at any establishment, to be treated with kindness!
Host
Buffalo Wild Wings
Thornton, CO
01.2023 - 07.2023
- Greeted and seated guests promptly, ensuring a positive first impression of dining experience.
- Collaborated with kitchen staff to communicate guest needs and dietary restrictions accurately.
- Trained new hosts on front-of-house procedures, enhancing team performance and service quality
- Maintained cleanliness and organization of host stand, contributing to a welcoming environment.
- Assisted in coordinating large group reservations, ensuring seamless service during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Lifeguard
Rec Center
Commerce City, CO
03.2022 - 01.2023
- Responded promptly to emergencies, providing first aid as needed.
- Conducted routine inspections of pool equipment and facilities for safety standards.
- Learned and maintained proficiency in first responder skills such as First Aid(for animal and human) and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Education
Associate of Science - Environmental Biology
Front Range Community College
Westminster, CO05.2025
Skills
- Cash handling and reconciliation
Cash handling
Team leadership
Problem-solving
Customer service focus
Flexible schedule
Team motivation
Strong verbal and written communication
Training assistance
Creative problem solving
Customer service management
Team collaboration and leadership
Team supervision
Conflict resolution
Staff education and training
Staff supervision
Staff training and development
Goal setting and tracking
Motivational leadership
POS system operation
Safety processes and procedures
Inventory counts
Assigning work
Complaint resolution
Sales and upselling
Shift paperwork completion
Issue resolution
Role modeling
Daily workflows
Staff development
Client service
Professional appearance
Rules enforcement
Sales expertise
Account management
Strategic thinking
Staff engagement
Shift leadership
Multitasking Abilities
Multitasking
Organizational skills
Attention to detail
Active listening
Analytical thinking
Excellent communication
Time management
Task prioritization
Critical thinking
Decision-making
Relationship building
Willingness to learn
Teamwork
Multitasking and prioritizing
Problem-solving abilities
Reliability
Customer satisfaction
Cash handling and reconciliation
Interests
Painting, drawing, anything including art, Playing my saxophone, Reading, and writing or talking about my book, Working with animals of any kind, Swimming competitively, Dancing Competitively, Watching Anime, Hiking, Cooking for my family and friends, Finding ways to be creative and think outside the box, Fashion and wearing things that express who you are, Makeup and hair
Experience/Traits:
- Very clean, and love organizing.
- Easy Going and comfortable taking on team or leadership roles.
- Extremely responsible and know how to handle many kinds of people so they can get the best experience.
- Was a TA at my school library during last year in person. Is good with electronics, and has a good memory.
- Took classes online for minors in cosmetology/skin care for a year. Knows how to help customers with makeup and skin products.
- Talented at physical labor and being on my feet all day.
- Good at staying in schedule and organizing for the best aesthetic and benefitting the customers.
- I can work well on any type of technology or writing device such as Microsoft Office, Windows, Excel, and Google Docs, as well as fixing issues on computers and working on slides and other websites.
- Good at cleaning or tidying up a place in a small time limit.
- Outgoing and confident when talking to others and using a cheery positive outlook.
- Enjoy connecting with others and having good conversations even if they are strangers.
- Flexible
Timeline
Shift Leader
Dutch Bros
02.2023 - 06.2026
Host
Buffalo Wild Wings
01.2023 - 07.2023
Lifeguard
Rec Center
03.2022 - 01.2023
Associate of Science - Environmental Biology
Front Range Community College