Summary
Overview
Work History
Education
Skills
Timeline
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Maria Koontz

White Bear Lake,MN

Summary

Dedicated and focused. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

7
7
years of professional experience

Work History

Retail Manager

GameStop
10.2022 - Current
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained and developed new employees for ease of transition into team.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Answered questions about store policies and addressed customer concerns.

Retail Associate

Jo Ann Fabrics
07.2021 - 11.2022
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Took down customer information for product orders and transfers of store product.
  • Assisted customer's projects by answering questions, giving suggestions, and explaining usage of different store products.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.

Barista Trainer

Starbuck's Coffee Company
08.2019 - 11.2021
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees in groups and in one-on-one scenarios.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Sale's Associate

Donald's Uniform
07.2016 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Took customer and product information to place orders

Education

Associate of General Studies -

Century College
White Bear Lake, MN
06.2025

High School Diploma -

Saint Agnes High School
530 Lafond Ave, Saint Paul, MN55103
05.2019

Skills

  • Client Account Management
  • Customer Inquiries
  • Hospitality and Accommodation
  • Operational Efficiency
  • Customer Service Delivery
  • Process and Procedure Development
  • Leadership Development

Timeline

Retail Manager

GameStop
10.2022 - Current

Retail Associate

Jo Ann Fabrics
07.2021 - 11.2022

Barista Trainer

Starbuck's Coffee Company
08.2019 - 11.2021

Sale's Associate

Donald's Uniform
07.2016 - 08.2018

Associate of General Studies -

Century College

High School Diploma -

Saint Agnes High School

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Maria Koontz