Maria Kotsikoros
Summary
Customer-focused operations professional with hands-on experience leading onboarding, coordinating cross-functional teams, and streamlining workflows in fast-paced, compliance-driven environments. Skilled in client engagement, training, documentation, and process management. Quick to adapt to new platforms and technologies, leveraging operational expertise to drive adoption and engagement. Known for ensuring smooth handoffs and high customer satisfaction.
Overview
12
12
years of professional experience
Work History
Front-of-House Operations & Team Support
Joe's Steaks & Soda Shop
Philadelphia, PA
05.2015 - 10.2025
- Onboarded and trained new team members, establishing standards for workflow, service delivery, and operational procedures.
- Coordinated team tasks to optimize service efficiency and customer satisfaction.
- Managed real-time problem-solving, inventory awareness, and task prioritization to maintain operational performance.
- Developed strong communication and multitasking skills critical for client engagement and onboarding processes.
- Quickly learned new tools and systems to support team training and adoption.
Legal Operations Assistant
KML Law Group, P.C.
Philadelphia, PA
12.2016 - 09.2022
- Supported client-facing operations by managing records, data entry, and tracking critical information across multiple projects.
- Coordinated schedules, deadlines, and follow-ups to ensure timely completion of tasks and client requests.
- Acted as liaison between departments and external partners, ensuring smooth handoffs and alignment on deliverables.
- Adapted to new software tools and systems to streamline operational workflows.
- Maintained organized documentation to comply with internal procedures and regulatory standards.
Operations / Administrative Support
McCabe, Weisberg & Conway, P.C.
Philadelphia, PA
09.2013 - 12.2016
- Led onboarding-like processes by coordinating internal teams, client interactions, and documentation to ensure smooth service delivery.
- Facilitated accurate recordkeeping and process workflows, ensuring milestones and deadlines were consistently met.
- Acted as primary point of contact for stakeholders, resolving issues and maintaining workflow continuity.
- Rapidly learned new internal platforms and tools to improve operational adoption and efficiency.
- Identified inefficiencies and implemented improvements to enhance adoption and accuracy.
Education
Bachelor's Degree - Communications/Broadcast Journalism
Pennsylvania State University
University Park, PA12.2012
Skills
- Customer Onboarding & Adoption
- Platform & Tool Adaptation
- Project & Task Coordination
- Cross-Functional Team Collaboration
- Documentation & Compliance Tracking
- Process Improvement & Workflow Optimization
- Client & Stakeholder Communication
- Reporting & Metrics Tracking
- Account Handoff & Trial Management
- Problem-Solving & Escalation Handling
- Bilingual: Fluent in English and Greek
Timeline
Legal Operations Assistant
KML Law Group, P.C.
12.2016 - 09.2022
Front-of-House Operations & Team Support
Joe's Steaks & Soda Shop
05.2015 - 10.2025
Operations / Administrative Support
McCabe, Weisberg & Conway, P.C.
09.2013 - 12.2016
Bachelor's Degree - Communications/Broadcast Journalism
Pennsylvania State University