Maria Koumoutsos

Springfield,OH

Summary

Hardworking Student Ambassador skilled at conducting tours, answering questions and facilitating registrations. Well-versed in application procedures, paperwork processing and records requirements. Excellent interpersonal, communication and multitasking abilities.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Student Ambassador

Sinclair Community College

06.2025 - 02.2026

Mentored students to increase satisfaction and help engage in campus life.
Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
Collaborated with other departments to promote student engagement.
Answered questions from visitors and potential students about university life.

Service Manager

Chipotle

06.2021 - 09.2023

Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Met with customers to discuss service needs and develop effective and practical solutions.
Met with customers to discuss service needs and offer available solutions.
Developed and maintained positive relationships with customers to build rapport and trust.
Monitored service staff performance and provided feedback for improvement.
Hired, trained and supervised team of service staff members to meet business goals.
Resolved customer complaints in professional and timely manner.

Cashier

Panera Bread

11.2022 - 03.2023

Addressed customer needs and made product recommendations to increase sales.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Springfield Career Technology Center

Springfield, OH

05-2023

Skills

Multitasking and organization
Productivity monitoring
Team leadership
Service and parts teams management

Staff motivation
Positive attitude
Continuous improvement
Regulatory compliance

Timeline