Maria Kudaka
Long Beach,CA
Summary
Seeking a permanent, long term account management and client service position that will allow me the opportunity grow and offer me continuous education so I can expand my knowledge that will continue to offer quality client relationships for my employer.
Overview
34
34
years of professional experience
Work History
Health Provider
IHSS
03.2015 - Current
- Assist the elderly in daily maintenance of the home relative to cleanliness, assist in scheduling of all medical appointments and providing transportation for appointments, assist in all dietary / food preparation, shopping, bill paying, pet care, fill out forms / paperwork, bathing and dressing
Account Manager / Marketing Analyst
Bryson Financial Group
10.2007 - 09.2012
- Company Overview: Long Beach, CA
- I started my initial duties as a Client Service Representative where I was responsible for providing support and assistance directly to our clients
- I implemented policy and procedures for all additions of new hires and employee terminations to client health plans and various lines of coverage
- I was also responsible for the documentation, evaluation and resolution of all outstanding claims
- I performed research regarding account issues or inquiries and responded to the appropriate client after the issue had been resolved
- I acknowledged in a professional, timely and empathetic manner all inquiries from clients
- It was in this position that I starting marketing annually for client HealthCare packages and promoted to Large Group Account Manager and Marketing Analyst
- I serviced all existing client contract changes and renewals, benchmarking, prepared quotes and sent out proposals to carriers for existing and new business
- I analyzed data to evaluate existing rates and potential lines of coverage and negotiated directly with the carriers for rates and customized plan designs
- I would then prepare the final proposal for the companies HR Staff, CEO, CFO and propose all plans for their review
- Once final decisions were made I coordinated the open enrollment for their entire company and would follow up on final implementation
- Long Beach, CA
Administrative Assistant/CSR
Internet Transaction Services, Inc.
10.2004 - 10.2007
- Company Overview: Long Beach, CA
- Scheduled meetings and appointments as well as arranged travel for the President and CEO
- Daily correspondence using Outlook, created documents, memos and reports using MS Word and Excel, setting up contracts and maintained files for new merchants
- Managed the customer service department, trained and continued to provide client customer service resolution for difficult customers
- Long Beach, CA
Regional Account Representative
Discus Dental, Inc.
11.1998 - 04.2000
- Company Overview: Culver City, CA
- Responsible for increased sales of dental products in the Midwest Region, the expansion of our client base through promotional, marketing campaigns and cold calls, assisted in coordinating strategy and marketing at trade shows throughout the Country
- Culver City, CA
Export Customer Service Representative
DSR Senator Lines
10.1997 - 10.1998
- Company Overview: Long Beach, CA
- Inside sales price negotiation, processing orders for inbound and outbound traffic, assisting customer with bookings from initial rate inquiry to receipt of container prior to vessel departure
- Prepare of daily vessel activity report for distribution in corporate office
- Management of Far East vessels departing Los Angeles, approval of container count for final stowage, monitoring of container activity prior to vessel closure, preparation of reports prior to ships departure including hazardous cargo manifest for Coast Guard approval, pricing and quoting of tariff rates, and creation of non-tariff rates based on current commodity market value
- Long Beach, CA
Marketing and Sales Support
Bryson Financial Group
09.1993 - 12.1997
- Company Overview: Long Beach, CA
- Provided technical support, training and maintenance of all computer hardware as well as ensuring software systems were current and operational, assist agents with computer based sales illustrations and sales materials, trained all new office support and agents on company software packages
- Long Beach, CA
Import Coordinator
Hitachi Transport System, Ltd.
08.1991 - 09.1993
- Company Overview: Torrance, CA
- Arrange truck and rail transportation for major import accounts, create arrival notices, tracing for consolidation, documentation, maintain billing for import and export accounts, and assist with computer training for subsidiary companies
- Torrance, CA
Education
Life & Health Agent License -
Education - License
Life & Health Agent License, 0G26178
Timeline
Health Provider
IHSS
03.2015 - Current
Account Manager / Marketing Analyst
Bryson Financial Group
10.2007 - 09.2012
Administrative Assistant/CSR
Internet Transaction Services, Inc.
10.2004 - 10.2007
Regional Account Representative
Discus Dental, Inc.
11.1998 - 04.2000
Export Customer Service Representative
DSR Senator Lines
10.1997 - 10.1998
Marketing and Sales Support
Bryson Financial Group
09.1993 - 12.1997
Import Coordinator
Hitachi Transport System, Ltd.
08.1991 - 09.1993