Maria Luisa Labrague

Work History

PHARMACY TECHNICIAN

Wal-Mart Pharmacy

CLINTON, MD

07.2017 - Current

Assists the Pharmacist in the day to day activities of Pharmacy operation
Receives and processes refills/renewals, basic billing inquiries and procedural pharmacy activities.
Processes over 200 prescriptions per day in a busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
Responds to phone calls promptly and resolves issues in timely manner to support goal of obtaining first call
Communicates with prescribers to verify medication dosages, refill authorizations
Thorough knowledge of computerized prescription process demonstrated by ability to accurately input prescriptions and medication orders.
Knowledge of and ability to follow verbal and written instructions for compounding products in a sterile environment
Knowledge of policies and procedures for inventory management in specialized area
Knowledge and ability to operate and maintain machines and equipment like fax, printers, computers and other automated equipment.
Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance and allergies/drug reactions.
Processes and submits patient requests for new prescription orders and renewals (including controlled substances) in computer accurately, thoroughly and in timely manner in compliance to standard procedures.
Calculates dosage, fills prescriptions and prepares prescription labels with absolute accuracy.
Handles all refills, return to stock, and partial fills needed by patients as aoproved by Pharmacist
Uses approved Pharmacy service protocols when appropriate, to satisfy patient medication requests.
Communicates and documents important information to include but is not limited to what was requested, what action was taken and any other information which maybe pertinent during future research and assist with documentation of variance.
Alerts/ transfers identified patients to pharmacist for further evaluation if needed and for consultation
Adheres to standard operating procedures in handling-controlled substances, processing outdated merchandise, selling and returning pseudo-ephedrine-containing products, and disposing of trash.
Follows safety and security guidelines and related laws and regulations when handling, storing, and providing pharmacy goods and records, and when filling prescriptions including controlled, hazardous drugs and cytotoxic prescriptions.
Monitors ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
Tracks goods, maintains in-stock levels, and controls shrinkage in timely manner. Uses inventory tools and equipment, policies and procedures in safe and correct ways in managing inventory.
Consults with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
Seeks assistance from other technicians, and/or pharmacists for answers when responding to patients with unusual questions or when reasonable attempts to satisfy patient or customer have been unsuccessful.
Maintains and promotes harmonious relationships within work environment by extending and offering help to any member to promote teamwork and support needs of team and customers.

DEPARTMENT MANAGER

Wal-Mart

CLINTON, MD

09.2007 - 07.2017

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Communicated with managers of other departments to maintain transparency.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Developed empowering employee culture focused on equipping employees to independently meet customer needs thru training.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Analyzed and interpreted store trends to facilitate planning.
Maintained in-stock and orders when necessary and facilitates organization of stocks.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
Devised processes to boost long-term business success and increase profit levels by maintaining best product presentation in every aisle endcaps.
Achieved financial objectives by preparing for annual inventory, scheduling expenditures, analyzing variances and initiating corrective actions.

SALES ASSOCIATE

Wal-Mart

CLINTON, MD

11.2006 - 09.2007

Greeted and acknowledged customers in friendly and professional manner.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to build rapport and loyalty.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Worked as cashier and handles cash transactions and other payment method.
Performed task as assigned.

Summary

Overview

Work History

PHARMACY TECHNICIAN

DEPARTMENT MANAGER

SALES ASSOCIATE

Education

Non-degree Course - PHARMACY TECHNICIAN COURSE

Bachelor of Science - Management And Industrial Engineering

Skills

Certification

Timeline

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