Maria Lanuza
Denver,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Supervisor
Sixt Rent The Car
05.2023 - Current
- Ensure an effective process of all types of car rental transactions.
- Participate in all areas of employee management.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Complete performance reviews on all employees and hold meetings individually to discuss strengths and weakness.
- Provide exemplary customer service and issue resolution.
Senior Rental Sales Agent
Sixt rent the Car
12.2022 - 05.2023
- Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs.
- Complete daily job lists.
- Weekly projects and reports to management.
- Resolve customer's complaints regarding products or services.
- Assist other rental sales agents as needed.
Rental Sales Agent
Sixt rent the Car
07.2021 - 01.2023
- Create the best rental experience using sales and service standards.
- Provide excellent customer service in all customer contact situations.
- Advise on optional extras based on customer needs.
- Advise on fleet recommendations.
- Handle telephone, in person, and email inquiries.
Customer Service Agent
Sixt
09.2020 - 07.2021
- Ask about their experience with the company and record their feedback to improve future rental experience.
- Check rental vehicles for damages and direct customers to counter completion of damage/loss reports.
- Complete service alert for any mechanical and or body damage communicated by customers.
Administrative Assistant/ Lead Qualifier
Sonix Wireless Inc
01.2020 - 05.2020
- Submit and reconcile expense reports.
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Handle sensitive information in a confidential manner.
- Contacting leads and turning them into customers.
Delegated Buyer
Puma Energy Bahamas S.A
06.2016 - 12.2017
- Developing procurement strategy.
- Revising and negotiating prices, quantities, and delivery time with suppliers.
- Researched competitors and sourced new vendors.
Collections and Recovery Officer
BAC Credomatic
02.2015 - 06.2016
- Locate and notify customers about past due payments.
- Confer with customers by telephone to determine reasons for delayed payments and review credit contracts.
- Persuade customers to pay amounts due on credit accounts.
- Collected payments over telephone, established repayment plans and prepared wire transfers.
Education
Bachelor of Science - Business Administration
Universidad Centroamericana, UCA
Managua, Nicaragua01.2016
Skills
- Critical Thinking
- People Skills
- Good Work Ethic
- Friendly, Positive Attitude
Certification
TESOL, ICOES. Etiquette and speech, Academia Eleganza.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Branch Supervisor
Sixt Rent The Car
05.2023 - Current
Senior Rental Sales Agent
Sixt rent the Car
12.2022 - 05.2023
Rental Sales Agent
Sixt rent the Car
07.2021 - 01.2023
Customer Service Agent
Sixt
09.2020 - 07.2021
Administrative Assistant/ Lead Qualifier
Sonix Wireless Inc
01.2020 - 05.2020
Delegated Buyer
Puma Energy Bahamas S.A
06.2016 - 12.2017
Collections and Recovery Officer
BAC Credomatic
02.2015 - 06.2016
Bachelor of Science - Business Administration
Universidad Centroamericana, UCA