Maria LaPlante
Lincoln ,Nebraska
Summary
I am enthusiastic and reliable on every job I take on. I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skills in anticipating customer needs, addressing complaints and resolving issues in timely manner. I Maintain focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Crew Worker
Runza
10.2024 - 02.2025
- Participated in training sessions to continuously improve skills, contributing to a more knowledgeable workforce.
- Improved crew efficiency by implementing task delegation and time management strategies.
- Provided customer service by greeting customers and meeting quality expectations.
- Handled multiple responsibilities simultaneously, maintaining focus on the overall project goals and objectives.
Waitress/hostess
Pancho Villa
05.2021 - 06.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Hostess/busser
Villa Amore
04.2024 - 11.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server/busser
Glacial Till
01.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Criminology
Southeast Community College
Lincoln, Nebraska, NESkills
- Willingness to learn
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
Timeline
Crew Worker
Runza
10.2024 - 02.2025
Hostess/busser
Villa Amore
04.2024 - 11.2024
Server/busser
Glacial Till
01.2023 - 03.2024
Waitress/hostess
Pancho Villa
05.2021 - 06.2022
Criminology
Southeast Community College
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