MARIA LEANOS
HESPERIA,CA
Summary
I am a dedicated individual with superior skills in working in both team based and individual capacities. Bringing a strong work ethic and excellent organizational skills to any setting. A very helpful individual and supportive of co-workers. Goes above and beyond expectations. Excited to begin a new challenge with a successful team.
Overview
18
18
years of professional experience
Work History
68W COMBAT MEDIC
U.S. ARMY NATIONAL GUARD
12.2021 - Current
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
LEARNING AMBASSADOR
AMAZON
05.2021 - Current
- Tasked with onboarding new AAs as well as training current AAs in new functions within inbound
- Training new AAs in good safety practices and proper lifting and bending techniques to form safe habits
- Collaborated with management to monitor progress of new hires and adjust instructional strategies to meet specific needs more efficiently.
- Implemented individual learning plans to help 10 new hires per group of hires learn new skills and techniques for retention.
ISS PROCESS GUIDE
AMAZON
06.2020 - Current
- Trained on order picker and reach trucks to help expedite trouble tickets
- Manage trouble ticket queue and ensures it is within SLA threshold
- Trained 10 new problem solvers on importance of trouble tickets and how to complete them
- Able to professionally collaborate with those within Amazon network to resolve tickets in a timely manner
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
PROBLEM SOLVER
AMAZON
03.2019 - Current
- Able to cover Stow, Consolidation, Trans-in, Trans-out, Pallet Receive, Receive Line and Viper
- Able to reduce problem solve piles by 50% while covering any andons in receive
- Tugger and AGV certified
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
CUSTOMER SERVICE MANAGER
WALMART
06.2010 - 12.2017
- Handled day to day customer relations, cash handling, supervising, task management, cash auditing and accounting
- Responsible for front-end operations, training 30+ newly promoted supervisors
- Maintained equipment upkeep and logs, supply ordering and leading team projects
- Developed and implemented new cash drawer auditing process saving over $10,000 in payroll per year
- Helped implement “Caught Being Safe Program” to promote positive safety culture
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
MEDICAL ASSISTANT/ MEDICAL RECORDS CLERK
HADIA ASHRAF M.D. INC
03.2007 - 05.2010
- Patient intake, scheduling, billing and coding, charting, records upkeep
- Taking patient vitals, assisting Physician during patient exams
- Recognition of medical and potential medical emergencies
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
Education
NREMT - EMT-B
METC EMS
JBSA FORT SAM HOUSTON06.2022
BASIC LIFE SUPPORT -
AMERICAN RED CROSS
JBSA FORT SAM HOUSTON06.2022
SECURITY GUARD LICENSE -
BUREAU OF SECURITY & INVESTIGATIVE SERVICES
SAN BERNARDINO COUNTY, CA02.2022
ACTIVE SHOOTER PREPAREDNESS -
FEMA EMERGENCY MANAGEMENT INSTITUTE
U.S. DEPT. OF HOMELAND SECURITY06.2021
AMERICAN HEART ASSOCIATION BLS & FIRST AID -
AMERICAN EMT ACADEMY
RANCHO CUCAMONGA, CA03.2021
AMERICAN HEART ASSOCIATION CPR & AED -
AMERICAN EMT ACADEMY
RANCHO CUCAMONGA, CA03.2021
GENERAL EDUCATION
MT. SAN JACINTO COLLEGE
SAN JACINTO, CASkills
- Basic Trauma Life Support
- Prehospital Care
- Emergency Preparedness
- Mass Casualty Protocols
- Combat Operations
- Airway Management
- Multi-Patient Triage
- Fluid Replacement
- Stabilization Procedures
- Vital Sign Assessment
Timeline
68W COMBAT MEDIC
U.S. ARMY NATIONAL GUARD
12.2021 - Current
LEARNING AMBASSADOR
AMAZON
05.2021 - Current
ISS PROCESS GUIDE
AMAZON
06.2020 - Current
PROBLEM SOLVER
AMAZON
03.2019 - Current
CUSTOMER SERVICE MANAGER
WALMART
06.2010 - 12.2017
MEDICAL ASSISTANT/ MEDICAL RECORDS CLERK
HADIA ASHRAF M.D. INC
03.2007 - 05.2010
NREMT - EMT-B
METC EMS
BASIC LIFE SUPPORT -
AMERICAN RED CROSS
SECURITY GUARD LICENSE -
BUREAU OF SECURITY & INVESTIGATIVE SERVICES
ACTIVE SHOOTER PREPAREDNESS -
FEMA EMERGENCY MANAGEMENT INSTITUTE
AMERICAN HEART ASSOCIATION BLS & FIRST AID -
AMERICAN EMT ACADEMY
AMERICAN HEART ASSOCIATION CPR & AED -
AMERICAN EMT ACADEMY
GENERAL EDUCATION
MT. SAN JACINTO COLLEGE
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