Maria Lekavich
Manager
Westminster,CA
Summary
Dynamic store manager with over 15 years of experience in retail operations and team leadership. Skilled in training staff and optimizing customer satisfaction, driving sales growth, and implementing strategic initiatives for improved efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Signet Jewelers/ Kay
Westminster, CA
06.2018 - Current
- Led daily operations to optimize inventory management and enhance customer satisfaction.
- Trained and mentored staff to improve sales techniques and service quality.
- Implemented strategic initiatives that increased store profitability and operational efficiency.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed schedules to ensure optimal staffing levels during peak hours and special events.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Retail Sales Associate
Khols Department Store
Lancaster, CA
03.2015 - 12.2017
- Maintained accurate merchandise displays, ensuring compliance with visual merchandising standards.
- Operated cash register efficiently, processing transactions and managing cash flow accurately.
- Collaborated with team members to achieve sales targets and enhance overall store performance.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Store Manager
Tuesday Morning
La Habra, CA
03.2009 - 08.2012
- Fostered a collaborative team environment, promoting communication and employee engagement.
- Managed visual merchandising standards to enhance product presentation and drive customer interest.
- Oversaw compliance with company policies, ensuring adherence to safety regulations and operational standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Closed current location and re opened new location.
Education
High School Diploma -
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team building and leadership
- Staff management
- Monthly store / employee goals
- Performance reviews
- Operations management
- Bilingual Spanish (Read, Speak,Write)
Certification
- DCA Certified Diamontologists -
- GSI Diamond Essential Certification
Languages
Spanish
Native or Bilingual
Accomplishments
- Exceeded monthly store sales goals 9 months in year. In a newly relocated location.
- Collaborated with team ,in the development of each team member for them to level up in their commission for the year.
- Increased sales for the year by 107% and 115% in repair sales.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Signet Jewelers/ Kay
06.2018 - Current
Retail Sales Associate
Khols Department Store
03.2015 - 12.2017
Store Manager
Tuesday Morning
03.2009 - 08.2012