Maria Leone Castle
Mount Laurel
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Assistant/Central Registration Clerk
Virtua Primary Care
Marlton, NJ
08.2024 - Current
- Assisted with daily office operations to ensure efficient workflow.
- Managed appointment scheduling and coordinated patient communications effectively.
- Maintained organized filing systems for patient records and administrative documents.
- Supported billing processes by ensuring accurate data entry and documentation.
- Handled incoming calls and inquiries, providing exceptional customer service to patients.
- Collaborated with healthcare professionals to streamline office procedures.
Medical Office Assistant
Virtua Women's Primary Care
Moorestown, N.J.
07.2022 - 08.2024
- Communicate effectively with patients and medical professionals.
- Coordinate scheduling among patients and physicians, taking into consideration facility capabilities and type of testing.
- Follow up with medical professionals and patients to ensure proper exams are scheduled.
- Answer phones, greet patients when they arrive and leave, and work with patient to schedule appointments.
- Confer with patients to obtain and confirm pertinent billing and insurance information in order to complete patient registration
Medical Scheduler
South Jersey Radiology
Marlton, N.J.
07.2010 - 06.2022
- Communicate effectively with patients and medical professionals.
- Coordinate scheduling among patients and physicians, taking into consideration facility capabilities and type of testing.
- Follow up with medical professionals and patients to ensure proper exams are scheduled.
- Answer phones, greet patients when they arrive and leave, and work with patient to schedule appointments.
- Confer with patients to obtain and confirm pertinent billing and insurance information in order to complete patient registration
- Schedule mammograms, MRI, CT scans, Ultrasounds, and Nuclear-Medicine procedures.
- Expertise in navigating insurance company websites to obtain pre-authorizations and referrals to confirm coverage and resolve issues.
- Manage a wide variety of customer service and administrative tasks to resolve patient issues quickly and efficiently.
- Update and maintain medical records.
Medical Receptionist
Fox Chase Gastroenterology Associates
Philadelphia, PA
05.1997 - 02.2007
- Greeted patients and visitors in a pleasant and professional manner.
- Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
- Scheduled appointments, routed calls, logged messages, and returned calls as needed.
- Explained financial requirements to the patients.
- Collected co-pays and account payments.
- Worked with billing company as needed.
Education
High School Diploma -
Little Flower High School For Girls
Philadelphia, PA06-1979
Skills
- Customer service
- Problem solving
- Patient relations
- Organizational and time management
- In-depth knowledge of Electronic Medical and Health Records software - Epic and Intergey
- Positive attitude
- Time management
- Data entry
- File organization
Certification
Delaware Valley Medical and Dental School Certified Dental Assistant
Languages
English
Timeline
Office Assistant/Central Registration Clerk
Virtua Primary Care
08.2024 - Current
Medical Office Assistant
Virtua Women's Primary Care
07.2022 - 08.2024
Medical Scheduler
South Jersey Radiology
07.2010 - 06.2022
Medical Receptionist
Fox Chase Gastroenterology Associates
05.1997 - 02.2007
High School Diploma -
Little Flower High School For Girls