Rebecca Starr
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Administrative Assistant Receptionist, Secretary Registration Clerk Specialist, Office Assistant
Community Liaison
- Supply technical help to customers' users
- Answer or resolve computer problems for clients in person, via telephone, or electronically
- Aid in computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
- Refurbish older computers for clients and the company
- Answer inquiries and supply information about dealership activity to the public, guests, visitors, and other interested parties
- Operative telephone switchboard to answer screen or forward calls, supply information, take messages, and schedule appointments
- Greet people entering the establishment and direct customers to the office
- Ran errands for management, including the bank to deposit money, visiting the post office to mail consumer correspondence, and picking up supplies at the supply store
- Perform inventory updates and create instruction manuals for other employees
- Perform general administrative tasks, including tracking paperwork, filing, proofreading correspondences, transcribing information, and running calculations
- Performs routine custodial duties, including dusting, mopping, vacuuming, cleaning restrooms, and restocking paper and soap supplies
- Performs regular maintenance of custodial equipment and supplies.
Night Custodian
Earlier Employers - Eastern New Mexico University
02.2023 - Current
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
Caregiver
Claudia Lee Starr
01.2013 - 09.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Receptionist and Information
Hyundai
01.2015 - 12.2015
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
IT Technician
TechNet
10.2014 - 01.2015
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Receptionist
Wichita Falls Ford Lincoln
01.2011 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Office and Administrative Support Worker
Hall Hyundai
01.2010 - 01.2011
- Compiled and prepared program productivity and workload reports and consolidated daily employee reports into monthly and quarterly reports.
- Served as primary point of contact for work orders relative to facilities maintenance.
- Prepared and reviewed supporting forms and documents, tracked status and prepared one-time and recurring reports.
- Reviewed and reconciled various documents and records and resolved variety of problems through coordination with other offices.
Office and Administrative Support Worker
Wichita Falls Ford Lincoln
01.2008 - 01.2010
- Compiled and prepared program productivity and workload reports and consolidated daily employee reports into monthly and quarterly reports.
- Served as primary point of contact for work orders relative to facilities maintenance.
- Prepared and reviewed supporting forms and documents, tracked status and prepared one-time and recurring reports.
- Reviewed and reconciled various documents and records and resolved variety of problems through coordination with other offices.
Front Desk Clerk
Howard Johnson Plaza Hotel
01.2003 - 01.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
Education
Associate Degree in Automotive - Automotive Technology
Clovis Community College
07.2020
Certificated - A + Certification
Goodwill Industries of Tulsa
Tulsa, OK12.2014
Certificate - Computer Installation And Repair Technology
Vernon Community College
Wichita Falls, TX05.2014
Certificate - Computerized Accounting Assistant
American Commercial College
Wichita Falls, TX05.2007
GED -
Arvin High School
Arvin, CA05.1988
Skills
- Microsoft opening systems, Premise branch exchange PBS systems
- Customer service oriented Operate all office equipment and accounting software,
- Excellent attendance, Customer service oriented,
- Meet deadlines beyond expectation Oriented and detailed
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Recognized by customers and Receptionist for expedient and effective service.
- Achieved writing manual by completing Inventory Pricing with accuracy and efficiency.
Certification
- A + Certification Training - 2011-2014
Timeline
Night Custodian
Earlier Employers - Eastern New Mexico University
02.2023 - Current
Receptionist and Information
Hyundai
01.2015 - 12.2015
IT Technician
TechNet
10.2014 - 01.2015
Caregiver
Claudia Lee Starr
01.2013 - 09.2022
Receptionist
Wichita Falls Ford Lincoln
01.2011 - 01.2013
Office and Administrative Support Worker
Hall Hyundai
01.2010 - 01.2011
Office and Administrative Support Worker
Wichita Falls Ford Lincoln
01.2008 - 01.2010
Front Desk Clerk
Howard Johnson Plaza Hotel
01.2003 - 01.2008
Administrative Assistant Receptionist, Secretary Registration Clerk Specialist, Office Assistant
Community Liaison
Associate Degree in Automotive - Automotive Technology
Clovis Community College
Certificated - A + Certification
Goodwill Industries of Tulsa
Certificate - Computer Installation And Repair Technology
Vernon Community College
Certificate - Computerized Accounting Assistant
American Commercial College
GED -
Arvin High School
- A + Certification Training - 2011-2014
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