Maria Lignos
Simpsonville,SC
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, record keeping, inventory management, and customer service. Possess strong multitasking, communication and organizational skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
8
8
years of professional experience
Work History
Cashier/Restaurant Hostess
Coach House
Simpsonville, SC
09.2022 - Current
- Processed efficient and accurate cash, check, debit, and credit card payments.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays to promote sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained productive relationships with other front-of-house and kitchen staff.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Offered customers carry-out service at completion of transaction.
- Kept records of purchases, balanced daily transactions, and settled daily batches.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted customers over the phone regarding restaurant operations, product information, and order placement.
- Greeted customers promptly and responded to questions.
- Resolved customer complaints professionally in accordance with company policy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed other duties as assigned by management.
- Learned the roles of other departments to provide coverage and keep restaurant operational.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped service staff handle demand by distributing food and beverages.
- Provided menus and answered questions about menu items and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Built positive relationships with other front-of-house and kitchen staff.
- Received and packaged take-out orders via DoorDash, online, and phone.
Sales Associate
Ross Dress for Less
Simpsonville, SC
09.2019 - 10.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Conducted product demonstrations to highlight features and benefits.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Bagged purchases and wrapped fragile items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers at the fitting rooms.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment according to safety guidelines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Learned the roles of other departments to provide coverage and keep store operational.
Management, Secretary, and Sales
Westside Flooring Center
Simpsonville, SC
07.2017 - 08.2019
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Proofread documents before submission to ensure accuracy of content.
- Maintained inventory of office supplies and placed orders when necessary.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Diligently managed details to meet deadlines.
- Processed mail including sorting, distributing and preparing outgoing mailings.
- Updated contact lists with current telephone numbers, emails and addresses.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed confidential documents ensuring secure storage at all times.
- Created, maintained and updated filing systems to ensure efficient document retrieval.
Education
Accounting
University of South Carolina Upstate
Spartanburg, SC05-2022
Associate of Arts - Accounting
Greenville Technical College
Greenville, SC06-2021
High School Diploma -
Hillcrest High School
Simpsonville, SC06-2019
Skills
- Returns processing
- Cash Drawer balancing
- Product restocking
- Work ethic and integrity
- Money handling
- Patience and empathy
- Customer service
- Time management skills
- Conflict resolution
- Team collaboration
- Organization
- Bilingual
- Google and Microsoft Applications
Affiliations
- Volunteering at foodbanks
- At home pilates
- Babysitting
Accomplishments
- Graduated summa cum laude in high school
- Dean's List recipient three years in a row
- Received Associate's Degree with Honors
Languages
English
Native/ Bilingual
Greek
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Cashier/Restaurant Hostess
Coach House
09.2022 - Current
Sales Associate
Ross Dress for Less
09.2019 - 10.2022
Management, Secretary, and Sales
Westside Flooring Center
07.2017 - 08.2019
Accounting
University of South Carolina Upstate
Associate of Arts - Accounting
Greenville Technical College
High School Diploma -
Hillcrest High School