Emily Infante
Reading,PA
Summary
High performing bilingual employee with a passion for quick, thorough accurate work performance, Interpersonal communication. Great customer service skills, amazing ability to work well with others. Displays endless drive to improve productivity profits, and meet business goals. Consistently contributes measurable value to company goals and projects. Takes well to constructive criticism and aims to add improvements to whichever company i am working in. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Certified serv safe manager, and licensed Chef.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Olive Garden Hostess
01.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Babysitter
The Diaz Family
01.2020 - 09.2023
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
- Played games, worked on puzzles, and read books to young children.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from school, medical appointments and extra-curricular activities.
Cashier
Met Fresh Supermarket
04.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Volunteer Program Manager
EBC High School
01.2022 - 04.2023
- recorded each players statistics, & plugged them into the statewide sports program
- Coordinated team-building activities and celebratory events for volunteers and mentors.
- Held volunteer seminars and training sessions to promote solidarity between volunteers and understanding of mission and goals of organization.
- Recruited and trained new volunteers on management program goals and objectives.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Participated in community events to promote services and engage with public.
Teacher's Assistant
EBC High School
01.2022 - 01.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
Education
Licensed Chef - Culinary Arts
Berks Latino Work Force
Reading, PA05.2024
Serv Safe Manager - Restaurant And Culinary Management
Berks Latino Work Force
Reading, PA05.2024
High School Diploma -
Ebc High School For Public Service-Bushwick
01.2023
Skills
- Customer Service
- Team Leadership
- Routine Management
- Dependability
- Housecleaning
- Following Directions
- Maintaining Safe Environment
- Cash Handling
- POS Systems
- Returns Processing
- Cash Register Operation
- Conflict Resolution
- Strong multitasking
- Greeting guests
- Knife Skills
- Food safety and sanitation
- Cooking techniques
- Food quality
- Kitchen Management
Certification
- Licensed chef
- Certified Servsafe manager
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Olive Garden Hostess
01.2024 - Current
Cashier
Met Fresh Supermarket
04.2023 - 06.2023
Volunteer Program Manager
EBC High School
01.2022 - 04.2023
Teacher's Assistant
EBC High School
01.2022 - 01.2023
Babysitter
The Diaz Family
01.2020 - 09.2023
Licensed Chef - Culinary Arts
Berks Latino Work Force
Serv Safe Manager - Restaurant And Culinary Management
Berks Latino Work Force
High School Diploma -
Ebc High School For Public Service-Bushwick