Maria Lizzett Cahue
Minooka
Summary
Dedicated professional with a strong background in customer service and administrative support. Proven ability to manage sensitive information while ensuring compliance in drug screening processes. Bilingual in English and Spanish, enhancing operational efficiency and communication across diverse clientele.
Overview
13
13
years of professional experience
Work History
MRO Support Team member
First Advantage
Bolingbrook
06.2019 - 09.2025
- Received certification as MRO-Assistant Certification to interview non-regulated positive drug screens for Marijuana and Cocaine only.
- Performs administrative tasks to support customer service groups relating to drug test results-
- Managed documentation for DOT and NON-DOT shy bladder cases
- Managed incoming calls from physicians regarding cases
- Answering questions on DOT results
- Answering questions on NON-DOT results
- Dealt with confidentiality accounts/sensitive information
- Transfer calls to MROs
- Contacted and emailed laboratories for test results
- Executed account upgrades to enhance service delivery and client satisfaction
- Processed account downgrades to ensure compliance and accuracy in records
- Managed litigation processes for cases, coordinating with legal teams to ensure thorough documentation and timely resolutions
- Documented case details for reference
- Obtained Hard copy lab reports
- Prepared panel letters for testing procedures
- Processed safety concern notices for review
- Managed error collector notices for resolution
- Facilitated internal communication with account representatives
- Created Timeline on results
- USCG forms
- Handle quant forms
- Handle forms for legal team
Drug Test Scheduler
First Advantage
Bolingbrook
06.2017 - 10.2019
- Scheduled donors for drug testing, optimizing appointment flow.
- Facilitated accurate drug test data entry to maintain records.
- Routing chain of custody forms to sites
- Communicated with collectors daily to coordinate testing processes.
- Addressed client inquiries daily, ensuring clarity and satisfaction.
Dispatch Monitor/ Customer Service Representative
Innovel Solutions
Romeoville
04.2016 - 06.2017
- Focused on meeting daily target of 100-200 scheduled calls for outreach.
- Handled incoming and outgoing calls to address member inquiries and issues.
- Processed member requests and handled escalations to resolve concerns effectively.
- Conducted regular account monitoring to ensure proper management.
- Utilized Microsoft Excel to streamline data entry and analysis.
- Scheduling members daily
- Filed damage claims to facilitate timely resolutions for members.
- Adapted to new management structure while maintaining access to previous references.
Collections/Billing/ Accounts Receivable
I and L Rentals
Kapolei
09.2012 - 03.2013
- Utilized Microsoft Excel for data management
- Monitored and collected on due accounts, ensuring timely payments and maintaining cash flow
- Initiated collection activities through telephone calls, emails, and letters to recover outstanding balances
- Maintained well standing accounts
- Ensured deposits in log and reconciled to received checks
- 100-200 Accounts daily goal
- Delivered customer service support, addressing inquiries and resolving issues for clients
- Filed accounts accordingly
- Maintained contact information for former business owner
Education
Certificate -
MHS Urine Collector
Huntley, IL07-2026
Medical Review Officer Assistant Certification -
06-2023
Certification -
The Nail Inn and School of Cosmetology
11-2015
High School Diploma -
Plainfield Central High School Campus
06-2005
Skills
- Fluency in English and Spanish
- Data entry
- Bilingual writing
- Organizational skills
- Attention to detail
- Client patience
- Drug screening compliance
- Customer service
Phone
cell, 773-905-8200
Timeline
MRO Support Team member
First Advantage
06.2019 - 09.2025
Drug Test Scheduler
First Advantage
06.2017 - 10.2019
Dispatch Monitor/ Customer Service Representative
Innovel Solutions
04.2016 - 06.2017
Collections/Billing/ Accounts Receivable
I and L Rentals
09.2012 - 03.2013
Certificate -
MHS Urine Collector
Medical Review Officer Assistant Certification -
Certification -
The Nail Inn and School of Cosmetology
High School Diploma -
Plainfield Central High School Campus