Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mattia Terzini

North Miami Beach

Summary

Outgoing and adaptable, with excellent communication and problem-solving skills, capable of delivering high-quality customer service. Possesses solid understanding of customer relations and conflict resolution, with technical proficiency in computer software and data entry. Ready to enhance customer satisfaction and contribute to team success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Crew Team Member

Chick-fil-A
11.2023 - 07.2024
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Became familiar with products to answer questions and make suggestions.

Education

GED -

Miami Dade College
Miami, FL
09.2024

Skills

  • Complaint resolution
  • Workload Management
  • Customer Service
  • Verbal and written communication
  • Spanish and English Fluency
  • Computer expertise
  • Problem-solving skills
  • Data Entry

Certification

  • Microsoft Office Specialist (MOS), Word, Excel, PowerPoint – Microsoft Corporation.
  • Autodesk AutoCAD Certification

Languages

English
Spanish

Timeline

Crew Team Member

Chick-fil-A
11.2023 - 07.2024

GED -

Miami Dade College

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Mattia Terzini