Jeff Hubley
Aberdeen,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Crew Team Member
Burger King
Aberdeen, WA
03.2023 - Current
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Used proper techniques to prepare food and ingredients.
Farm Hand
Self-employeed
Elma, WA
02.2020 - 05.2022
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Performed regular maintenance to keep farm equipment in safe working order.
- Trained part-time help in livestock care and ranch operations.
- Observed animals and notified supervisor of signs of illness.
- Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Oversaw feeding, watering and health monitoring of chicken stock, prioritizing health and wellness.
- Rotated animals between grazing areas to provide enough access to food.
Customer Service Representative
Various
Various(remote)
01.2011 - 02.2020
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
Line Cook
Friendly's
Norfolk, VA
01.2005 - 10.2006
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Grilled meats and seafood to customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Education
No Degree - Nursing
Lower Columbia College
Longview, WASkills
- Food handling safety
- Cleaning and sanitation
- Cooking
- Food handling
- Customer Engagement
- Food Running
- Beverage Preparation
- Product Promotion
- Telephone Etiquette
- Health Code Compliance
- Menu Memorization
- Kitchen Equipment Maintenance
- Dishwashing
- Order Management
- Cash Handling
- Ordering Procedures
- Drive-Thru Operations
- Inventory Restocking
- Customer Service
- Food Preparation
- Safe Food Handling
- Hospitality service expertise
- Equipment Maintenance
- Creativity and Innovation
- Complex Problem-Solving
- Sales expertise
- Teamwork and Collaboration
- Inventory Counts
- Integrity and Honesty
- Data Collection
- Information Security
- Product Knowledge
- Consultative Sales
- Call Management
- Complaint resolution
- Research
- Escalation management
- Follow-up skills
- Product and service solutions
- Reading Comprehension
- Receiving support
Timeline
Crew Team Member
Burger King
03.2023 - Current
Farm Hand
Self-employeed
02.2020 - 05.2022
Customer Service Representative
Various
01.2011 - 02.2020
Line Cook
Friendly's
01.2005 - 10.2006
No Degree - Nursing
Lower Columbia College