Summary
Overview
Work History
Education
Skills
Timeline
pwb
Miranda Cruz

Miranda Cruz

Evans,CO

Summary

Dynamic and detail-oriented professional with extensive experience at Wendy's, excelling in customer service and food handling. Proven ability to enhance team productivity and improve customer satisfaction through effective communication and multitasking. Recognized for maintaining high cleanliness standards and implementing efficient food preparation techniques, ensuring a safe and welcoming environment.

Overview

2026
2026
years of professional experience

Work History

Crew Team Member

Wendy's

Cleaning Crew Member, Organization,

Small Business in Cleaning
  • Operated cleaning equipment to maintain cleanliness and safety standards in assigned areas.
  • Collaborated with team members to complete daily cleaning assignments efficiently.
  • Adhered to health and safety protocols while performing routine cleaning tasks.
  • Assisted in inventory management by restocking cleaning supplies as needed.
  • Maintained detailed logs of completed tasks and any issues encountered during shifts.
  • Trained new staff on proper cleaning techniques and safety procedures.
  • Implemented time-saving methods for efficient completion of cleaning duties.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Emptied trashcans and transported waste to collection areas.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
  • Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
  • Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.
  • Supported inventory management by keeping track of supplies used during daily tasks, ensuring availability when needed.
  • Improved overall team productivity with proper time management and prioritization of tasks.
  • Assisted in training new crew members on company policies, procedures, and best practices in cleaning operations.
  • Reduced complaints from clients by addressing specific cleaning requests promptly.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained floor cleaning and waxing equipment.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Operated buffers and burnishers to clean and polish floors.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Crew Team Member

Toco Bell
  • Delivered exceptional customer service by efficiently taking orders and resolving inquiries.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Operated kitchen equipment following safety protocols to ensure food quality and compliance.
  • Assisted in training new crew members on operational procedures and customer engagement techniques.
  • Collaborated with team members to achieve timely order completion during peak hours.
  • Monitored food preparation processes to uphold safety standards and minimize waste.
  • Supported management in inventory control by tracking supplies and reporting shortages.
  • Engaged with customers to promote menu items, increasing overall sales through effective upselling techniques.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Used proper techniques to prepare food and ingredients.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Became familiar with products to answer questions and make suggestions.
  • Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
  • Assisted other team members to achieve goals.
  • Contributed to the achievement of company targets through consistent delivery of high-quality service.
  • Expedited food preparation processes by efficiently assembling orders according to established guidelines.
  • Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
  • Recorded orders by answering customer questions and entering requests in system.
  • Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Brewed coffee and tea and changed out drink station syrups.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared salads, soups and sandwiches for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Janitorial Cleaner, Safe Self, and Cleanliness

Weld County Jail
  • Operated cleaning equipment to maintain cleanliness and hygiene in assigned areas.
  • Performed routine inspections to identify maintenance needs and ensure compliance with safety standards.
  • Collaborated with team members to execute daily cleaning schedules efficiently.
  • Assisted in training new staff on proper cleaning techniques and safety protocols.
  • Monitored inventory of cleaning supplies and reported shortages for timely replenishment.
  • Responded promptly to urgent cleaning requests, demonstrating adaptability and commitment to service quality.
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
  • Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
  • Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
  • Collaborated with fellow janitorial staff members to distribute tasks evenly and ensure comprehensive cleaning coverage.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Contributed to efficient operations by maintaining organized storage areas for janitorial supplies and equipment.
  • Performed carpet cleaning services regularly to extend the life of flooring materials and enhance overall aesthetics.
  • Demonstrated flexibility in working hours, accommodating special requests for after-hours cleanings or emergency situations.
  • Enhanced overall appearance of the building with thorough dusting and polishing of surfaces.
  • Ensured a healthy environment for building occupants by properly sanitizing restrooms and common areas.
  • Collaborated with maintenance teams to address minor repairs or report more significant issues promptly.
  • Reduced waste by managing recycling efforts and disposing of trash appropriately.
  • Managed time effectively, prioritizing tasks to meet deadlines and maintain high-quality results.
  • Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
  • Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Checked in and stocked inventory throughout facility.
  • Moved furniture for cleaning and set up for special events.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Reported damages and hazardous conditions to management for further action.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Reported vandalism or other damage to property to supervisor.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained floor cleaning and waxing equipment.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Supervised supplies in inventory and submitted reorder requests.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Line Cook

Sonic
  • Prepared food items according to standardized recipes, ensuring quality and consistency.
  • Operated kitchen equipment safely and efficiently to maintain operational flow.
  • Assisted in inventory management, minimizing waste through efficient food preparation practices.
  • Collaborated with team members to meet high-volume demands during peak hours.
  • Maintained cleanliness and organization of workstation to comply with health regulations.
  • Monitored cooking times and temperatures to guarantee food safety standards are met.
  • Provided support in training new staff on kitchen procedures and safety protocols.
  • Adapted quickly to changing menu items and special requests from customers.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Grilled meats and seafood to customer specifications.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
  • Led kitchen safety workshop, resulting in zero accidents or injuries for year.
  • Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
  • Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
  • Collaborated with chef to develop new menu items, leading to increased diner interest and sales.
  • Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
  • Improved team morale and productivity through effective communication and collaboration.
  • Optimized food presentation, resulting in positive customer feedback and increased social media attention.
  • Reduced food waste significantly by implementing innovative inventory tracking system.
  • Increased repeat customer numbers with consistent high-quality meal preparation.
  • Sourced locally grown produce to support community farmers and improve dish freshness.
  • Fostered culture of continuous improvement, encouraging feedback and implementing suggestions for better kitchen operations.
  • Contributed to significant reduction in cooking time by organizing more efficient kitchen layouts.
  • Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
  • Assisted in budget management, helping to reduce kitchen operational costs without compromising on quality.
  • Developed waste reduction program that became model for other restaurants in chain.
  • Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
  • Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Implemented system for quicker ingredient replenishment, keeping kitchen running smoothly during peak hours.
  • Enhanced kitchen efficiency by maintaining clean and organized workstation.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Line Cook, and Stocking and Organizing

Wendy's
  • Prepared ingredients efficiently for cooking and assembly, ensuring quality and freshness.
  • Maintained cleanliness and organization of workstations in compliance with food safety standards.
  • Assisted in inventory management, tracking stock levels to minimize waste and ensure supply availability.
  • Collaborated with team members to streamline meal preparation processes, enhancing service speed.
  • Operated kitchen equipment safely, adhering to operational guidelines for optimal performance.
  • Supported training of new staff on proper food handling techniques and kitchen protocols.
  • Adapted quickly to changing menu items and customer demands during peak hours.
  • Monitored food temperatures regularly to ensure compliance with health regulations and quality standards.
  • Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
  • Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
  • Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
  • Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
  • Supported inventory management efforts through accurate tracking of supplies and placing timely orders with suppliers as needed.
  • Collaborated with the head chef to create innovative menu items, resulting in increased guest satisfaction.
  • Showcased creativity in garnishing dishes, enhancing their visual appeal and attracting more customers to try them out.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Trained and assisted new kitchen staff members.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Assisted in developing new menu items to reflect restaurant's style and standards.

Customer Service

Wendy's
Windsor, CO
09.2025 - Current
  • Consistently achieved high passenger satisfaction scores by delivering exceptional customer service.
  • Exhibited excellent communications and customer service relations skills.
  • Provided excellent customer service for positive experiences and returning patrons.
  • Provided friendly customer service to guests and addressed concerns.
  • Delivered exceptional customer service, leading to positive reviews and referrals.
  • Provided exceptional customer service, addressing passenger inquiries courteously and knowledgeably.
  • Facilitated office administration and customer service to general public.
  • Provided exceptional customer service to clients, responding to questions effectively.
  • Collaborated with other areas to provide quality, seamless customer service.
  • Strengthened client relationships, provided exceptional customer service and follow-up.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Provided exceptional customer service, resolving inquiries and issues on spot.
  • Provided excellent customer service, addressing patient concerns promptly and professionally.
  • Monitored and reported technical issues to deliver quality customer service.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
  • Enhanced dining experience by providing exceptional customer service to patrons.
  • Provided exemplary customer service to guests.
  • Increased customer service ratings through personable service.
  • Developed lasting relationships with clients through exceptional customer service skills.

Crew Trainer

Wendy's
Windsor, CO
09.2025 - Current
  • Trained new crew members on operational standards and customer service protocols.
  • Facilitated team meetings to enhance communication and boost morale among staff.
  • Implemented training programs that improved employee retention rates and performance levels.
  • Conducted regular performance assessments, providing constructive feedback to team members.
  • Trained new crew members on operational procedures and customer service standards.
  • Ensured compliance with health and safety regulations during daily operations.
  • Monitored crew performance and provided constructive feedback for improvement.
  • Implemented training programs to enhance team efficiency and service quality.
  • Facilitated team meetings to discuss goals, challenges, and operational improvements.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.

Prep Line Cook

Wendy's
Windsor, CO
09.2025 - Current

Cashier, and Crew Member

Five to Guys and Fries
Denver, CO
10.2019 - 11.2019
  • Processed transactions efficiently using POS systems to ensure accurate billing.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area for optimal operations.
  • Handled cash and credit transactions, ensuring compliance with company policies.
  • Resolved customer complaints promptly, contributing to increased satisfaction levels.
  • Trained new staff on register operations and customer service best practices.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Increased sales of promotional items by informing customers about current offers.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Worked front counter, drive-thru and other areas.
  • Implemented best practices for food safety and hygiene standards in daily operations.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Assisted in menu development by providing feedback on popular items and customer preferences.

Education

Windsor Highschool
Windsor, CO

Skills

  • Multitasking and organization
  • Customer service
  • Attention to detail
  • Customer engagement
  • Basic math
  • Time management
  • Cash handling
  • Problem-solving
  • Food handling
  • Food preparation
  • Cooking
  • Teamwork and collaboration
  • Performance improvement
  • Cleaning and sanitation
  • Verbal and written communication
  • Food handling safety
  • Beverage preparation
  • Dishwashing
  • Food running
  • Order management
  • Kitchen equipment maintenance
  • Ordering procedures
  • Positive attitude
  • Workplace safety
  • Basic cooking techniques
  • Product knowledge
  • Tool and equipment use
  • Adaptability and reliability
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Cleaning
  • Crew leadership
  • Safe food handling
  • Drive-thru operations
  • Sales expertise
  • Store opening and closing
  • Taking orders
  • Hospitality service expertise
  • Safety
  • Flexible schedule
  • Housekeeping
  • Visual communication
  • Table setting
  • Stock management
  • Sanitizing

Timeline

Customer Service

Wendy's
09.2025 - Current

Crew Trainer

Wendy's
09.2025 - Current

Prep Line Cook

Wendy's
09.2025 - Current

Cashier, and Crew Member

Five to Guys and Fries
10.2019 - 11.2019

Crew Team Member

Wendy's

Cleaning Crew Member, Organization,

Small Business in Cleaning

Crew Team Member

Toco Bell

Janitorial Cleaner, Safe Self, and Cleanliness

Weld County Jail

Line Cook

Sonic

Line Cook, and Stocking and Organizing

Wendy's

Windsor Highschool

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Miranda Cruz