APRIL BISHOP
McDonald's
Cartersville,GA
12
years of professional experience
Detail-oriented professional with a strong background in customer service. Experienced in enhancing satisfaction and streamlining operations through effective teamwork and problem-solving skills.
Work History
Crew Member
1 Year 7 Months- Delivered exceptional customer service by accurately processing orders and addressing inquiries.
- Operated kitchen equipment efficiently, ensuring quality food preparation and presentation.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Assisted in training new crew members on operational procedures and safety protocols.
Night Auditor
2 Years- Conducted nightly audits of financial transactions to maintain revenue integrity and compliance with hotel policies.
- Processed guest check-ins and check-outs efficiently, ensuring accurate billing and payment handling.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction during overnight shifts.
- Managed reservations and room assignments, optimizing occupancy rates through effective inventory management.
Night Auditor
1 Year 11 Months- Implemented process improvements for audit procedures, reducing discrepancies and streamlining nightly operations.
- Generated detailed reports on financial performance, identifying trends to inform operational adjustments and strategies.
- Collaborated with housekeeping staff to ensure room readiness and quality standards were consistently met.
- Trained new staff members on front desk protocols and systems, fostering a knowledgeable team environment.
Accountant/Bookkeeper
2 Years 3 Months- Reviewed and reconciled accounts payable and receivable, improving accuracy in financial reporting.
- Managed monthly financial statements, ensuring compliance with industry regulations and internal policies.
- Led audits of financial data, identifying discrepancies and implementing corrective measures to enhance integrity.
- Developed streamlined processes for tracking expenses, resulting in increased efficiency across accounting operations.
Education
Certificate of Technical Studies - Accounting and Finance
Skills
Customer service
Time management
Problem-solving
Clear communication
Cash handling
Inventory management
Multitasking organization
Teamwork and collaboration
Timeline
Crew Member
McDonald's
10.2024 - 05.2026Read More
Night Auditor
Motel 6 Hotel
01.2020 - 01.2022Read More
Night Auditor
Quality Inn
04.2018 - 03.2020Read More
Accountant/Bookkeeper
Cartersville Chem And Packg
06.2014 - 09.2016Read More
Chattahoochee Technical College
Certificate of Technical Studies from Accounting and Finance
Read More