Maria Lombardo
Lakewood ,OH
Summary
Motivated bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Salon Cosmetologist
Ladies & Gentlemen Salon and Spa
03.2024 - Current
- Offered specialized treatments such as keratin smoothing therapy and deep conditioning treatments to improve hair health and manageability.
- Promoted the salon''s brand image through participation in community events, social media outreach efforts, or word-of-mouth referrals from satisfied customers.
- Performed various hair coloring techniques such as balayage, highlights, lowlights, and all-over color for stunning results.
- Contributed to a positive work environment by supporting coworkers in their tasks when needed or requested.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and networking events.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated high level of customer service to increase retention and satisfaction.
Bartender
Saucy Brew Works
01.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Server
Redhawk Bar & Grille
07.2021 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Paraprofessional Educator
Mentor Schools
11.2022 - 06.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Addressed diverse learning styles through the adaptation of instructional materials and tasks for different ability levels within the classroom setting.
- Enhanced student comprehension by implementing differentiated instruction techniques tailored to individual learning needs.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
Server
Bjs Restaurants Inc
05.2019 - 07.2021
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Server Shift Leader
The Kitchen
07.2017 - 06.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Consistently met or exceeded sales goals through upselling techniques.
Education
Cosmetology - Cosmetologist
Brown Aveda School Of Cosmetology
Mentor, OH03.2024
Skills
- Customer Service
- Outgoing Personality
- Suggestive Selling
- Organizational ability
- Beverage Preparation
- Menu Memorization
- Liquor, beer, and wine knowledge
- Highly reliable
- Changing beer kegs
- Maintaining a clean bar
Timeline
Salon Cosmetologist
Ladies & Gentlemen Salon and Spa
03.2024 - Current
Bartender
Saucy Brew Works
01.2023 - Current
Paraprofessional Educator
Mentor Schools
11.2022 - 06.2023
Server
Redhawk Bar & Grille
07.2021 - 02.2024
Server
Bjs Restaurants Inc
05.2019 - 07.2021
Server Shift Leader
The Kitchen
07.2017 - 06.2019
Cosmetology - Cosmetologist
Brown Aveda School Of Cosmetology
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