Maria LOPEZ
San Diego,CA
Summary
Cheerful and upbeat client service representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Overview
10
10
years of professional experience
Work History
Sales Representative
Vonage
Chula Vista, CA
03.2017 - 08.2024
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Collections Specialist
global techmed
Chula Vista
01.2021 - 10.2022
- Locate and communicate with clients regarding overdue payments.
- Maintain record of status of collection efforts
- Review financial status of clients to determine their ability to pay.
- Prepare reports and present data to Management and Revenue Affiliates.
- Negotiate payment plans based on management approval.
- Resolve disputes related to payments or account statuses.
- Maintain a professional and respectful approach while dealing with clients.
Medical Interview Specialist
global tech
Chula Vista, CA
07.2019 - 01.2021
- Conduct a medical interview with Veterans on specific service-connected disabilities and transcribe that information onto the appropriate Personal Assessment Questionnaires.
- Utilize a remote access software system to complete the information.
- Simplify complex medical terms and ensure the Veteran understands each question.
- Schedule Veterans for medical interview appointments
- Review all supporting medical evidence provided by the Veteran.
- Follow HIPPA guidelines when handling client personal information.
- Ensure that calls are performed with empathy, professionalism, and respect.
- Properly manage and maintain client files and all associated documentation.
Sales Support Representative
Global Techmed
Chula Vista, CA
02.2019 - 06.2019
- Contact all Company Leads.
- Offer generalized guidance to clients through their process.
- Update all actions and lead profiles in the Company’s CRM.
- Follow up on all client/Lead Communication.
- Self-source potential clients and ask for referrals.
- Pre-C&P exam generalized guidance.
- Pre & post-filing generalized guidance.
Retail Sales Associate
Deserette Induestries
Chula Vista, CA
10.2014 - 12.2015
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Education
High School Diploma -
West Hollywood College Prep School
1317 N Crescent Heights Blvd, West Hollywood, CA 06-2013
Skills
- Natural Script Reading
- Customer Service
- Incoming Call Reception
- Clear Communication
- Computer Skills
- Positive Attitude
- Overcoming Objections
- Generating leads
- CRM Software
- Payment processing knowledge
- proactive
Timeline
Collections Specialist
global techmed
01.2021 - 10.2022
Medical Interview Specialist
global tech
07.2019 - 01.2021
Sales Support Representative
Global Techmed
02.2019 - 06.2019
Sales Representative
Vonage
03.2017 - 08.2024
Retail Sales Associate
Deserette Induestries
10.2014 - 12.2015
High School Diploma -
West Hollywood College Prep School