Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Jones

Ocoee,FL

Summary

Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing.

Engaging appointment setter with several years of experience in telemarketing. Successful at modern persuasion tactics and salesmanship. Dedicated to individualized customer service and company growth.

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales.

Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

4
4
years of professional experience

Work History

Sales Representative

Global Resort Options
Altamonte Springs, Florida
08.2023 - Current
  • Developed key customer relationships to increase sales.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Reviewed monthly performance against targets set by management team.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Prepared and delivered appropriate presentations on products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Manager

Global Resort Options DBA Club Pros
Orlando, FL
07.2022 - 08.2023
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Ensured compliance with industry regulations and company policies.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Appointment Setter

Executive Housing Strategies
Orlando, Florida
01.2021 - 07.2022
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Resolved customer complaints promptly and efficiently.
  • Developed and maintained relationships with potential customers through phone conversations.
  • Answered telephones and directed calls to appropriate staff members.

Education

High School Diploma -

Workforce Academy
Orlando, FL
05-2021

Skills

  • Building rapport
  • Multiline phone system proficiency
  • Data entry expert
  • Customer rapport
  • Auto dialer systems
  • Scheduling appointments
  • Problem-solving
  • Positive attitude
  • Attention to detail
  • Meeting sales goals
  • Natural script reading
  • Pipeline building
  • Computer skills
  • Outgoing and friendly
  • Outbound calling
  • Customer experience enhancement
  • Customer service
  • Product and service knowledge

Timeline

Sales Representative

Global Resort Options
08.2023 - Current

Manager

Global Resort Options DBA Club Pros
07.2022 - 08.2023

Appointment Setter

Executive Housing Strategies
01.2021 - 07.2022

High School Diploma -

Workforce Academy
Hannah Jones