Maria Lopez
Modesto,CA
Summary
Adept at enhancing patient safety and streamlining healthcare management, I leveraged bilingual skills and health information systems expertise at Tenet Health to significantly improve office productivity and patient-provider communication. Demonstrated exceptional ability to maintain confidentiality and provide top-notch customer service, underscoring a commitment to excellence in fast-paced environments. Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Consistently achieved outstanding ratings for quality care and community presence.
Overview
3
3
years of professional experience
Work History
Hospital Administrator
Tenet Health
Modesto, CA
03.2024 - Current
- Managed incoming calls efficiently while maintaining a professional demeanor under pressure from high call volumes or challenging situations.
- Collaborated with team members to streamline workflows, resulting in improved overall office productivity.
- Maintained strict confidentiality of sensitive information, adhering to HIPAA guidelines for all patient records.
- Facilitated communication between patients and healthcare providers through clear documentation of phone messages and appointment requests.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Managed daily mail distribution for both internal employees and external customers or clients.
Hospital Operator
Tenet Health
Modesto, CA
02.2024 - Current
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Received and processed both written and verbal instructions, prints and work orders.
- Supported management decision-making by compiling operational and production data into daily logs.
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
EyeglassWorld
National Vision
Modesto, CA
03.2021 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assist patients in selecting glasses with correct measurements.
- Provide excellent customer service ensuring patient satisfaction.
- Draft and edit documents related to patient records.
- Coordinate and prepare materials for patient consultations.
Skills
Excellent phone etiquette
Strong communication skills
Drafting and editing documents, letters, reports, and emails
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Dependable and able to work under pressure
Cash, debit/credit card handling experience
Strong customer service skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hospital Administrator
Tenet Health
03.2024 - Current
Hospital Operator
Tenet Health
02.2024 - Current
EyeglassWorld
National Vision
03.2021 - 01.2024