Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Lopez

Houston,TX

Summary

Dynamic hospitality professional with proven expertise in customer service and POS software, honed at establishments like Palazzos Westchase. Excelled in building customer relationships and streamlining service processes, demonstrating a team player mentality and a polished professional appearance. Achieved significant improvements in guest satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Host/server

Palazzos Westchase
Houston, TX
08.2021 - Current
  • Checked identification for guests who appeared under age 21.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Host/carside To-go

Armandos Cafe
Houston, TX
08.2019 - 12.2020
  • Provided excellent customer service by anticipating customer needs.
  • Processed payments from customers using a POS system.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Took reservations over phone and in person.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Busser

Lulus Roundtop
Round Top, TX
01.2020 - 04.2020
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
  • Followed safety and sanitation guidelines in accordance with local health regulations.

Host

Caracol
Houston, TX
04.2018 - 05.2019
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Assigned patrons to suitable tables according to server rotation.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide dining information and take reservations.

Education

High School Diploma -

Sharpstown High School
Houston, TX
06-2018

Skills

  • Telephone reception
  • Reservations
  • Professional appearance
  • POS software
  • Team player mentality

Timeline

Host/server

Palazzos Westchase
08.2021 - Current

Busser

Lulus Roundtop
01.2020 - 04.2020

Host/carside To-go

Armandos Cafe
08.2019 - 12.2020

Host

Caracol
04.2018 - 05.2019

High School Diploma -

Sharpstown High School

Similar Profiles

CREATE PROFILE
Maria Lopez