Maria Lopez
FloraCraft Corporation
Ontario
1
Certification
29
years of professional experience
Results-driven Shipping Manager with expertise in logistics management, supply chain optimization, and team leadership. Proven track record in enhancing operational efficiency and accuracy, resulting in improved order fulfillment and customer satisfaction.
Work History
Shipping Manager
29 Years 4 Months- Oversaw daily warehouse operations to ensure efficient workflow and inventory management.
- Implemented process improvements that enhanced order fulfillment accuracy and speed.
- Trained and mentored staff on safety protocols, equipment usage, and best practices.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Coordinated logistics for inbound and outbound shipments to ensure timely deliveries.
- Developed strategies for space utilization, maximizing storage capacity within warehouse layout.
- Collaborated with cross-functional teams to align supply chain processes with operational goals.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Negotiated with suppliers to secure cost-effective purchasing agreements, reducing overall expenses for materials and supplies.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Coordinated logistics for inbound and outbound shipments, optimizing routes for efficiency.
- Oversaw daily inventory management, ensuring accurate stock levels and timely order fulfillment.
Office Assistant
20 Years 1 Month- Organized office supplies and maintained inventory levels to support daily operations.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Managed incoming calls and correspondence, ensuring timely responses to inquiries.
- Developed and maintained filing systems for efficient document retrieval and management.
- Collaborated with staff to streamline administrative processes, enhancing workflow efficiency.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Managed vendor relationships to secure favorable contracts and maintain supply inventory.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
High School Diploma
Skills
Team leadership
Verbal and written communication
Interactive communication skills
Microsoft Excel
Supply chain optimization
Route optimization
Logistics management
Shipment processing
Distribution management
ERP software
Customer RMA management
Inventory forecasting
Outbound shipping
Freight management
Order fulfillment
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Adaptability and flexibility
Detail-oriented
Order picking and processing
Distribution and warehousing
Data entry
Shipment tracking
Self motivation
Certification
Multimodal Dangerous Good - Classes 2 & 9
Languages
English
Native or Bilingual
Timeline
Shipping Manager
FloraCraft Corporation
03.1997 - 07.2026Read More
Office Assistant
FloraCraft Corporation
03.1997 - 04.2017Read More
Ontario High School
High School Diploma
Read More