MARIA LOPEZ
Summary
Experienced and organized secretary with strong administrative, communication, and customer service skills. Skilled in managing schedules, handling confidential information, coordinating meetings, maintaining records, and supporting daily office operations in a professional corporate environment. Proficient in multitasking, data entry, filing systems, and office software while maintaining accuracy and efficiency. Dedicated to providing excellent support to management, staff, and clients with professionalism and attention to detail.
Overview
11
11
years of professional experience
Work History
Secretary
Hub City Surgery Center
Lubbock, TX
08.2024 - Current
- Coordinated front desk activities, assisting patients and guiding inquiries with professionalism.
- Handled front desk operations, greeting patients and directing inquiries effectively.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Managed scheduling for medical staff and patient appointments efficiently.
- Assisted in processing insurance claims and verifying patient eligibility promptly.
Patient Access Representative
UMC Hospital
Lubbock, TX
06.2015 - 08.2024
- Facilitated communication between patients, staff members, and third party payers.
- Actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Assisted with scheduling outpatient appointments.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verified insurance coverage for services provided by the facility.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Education
MEDICAL OFFICE MANAGEMENT - MEDICAL BILLING AND CODING
KAPLAN COLLEGE
Lubbock, TX06-2015
High School Diploma -
Edinburg North High School
Edinburg, TX05-1994
Skills
Key Skills Required
- Problem-solving abilities
- Self motivation
- Fast learner
- Excellent written and verbal communication
- Time management and multitasking
- Attention to detail
- Proficiency in office software (MS Office, Google Workspace, etc)
- Multitasking
- front desk operations
Accomplishments
- Outstanding Medical Office Specialist
- Student of the year
Timeline
Secretary
Hub City Surgery Center
08.2024 - Current
Patient Access Representative
UMC Hospital
06.2015 - 08.2024
MEDICAL OFFICE MANAGEMENT - MEDICAL BILLING AND CODING
KAPLAN COLLEGE
High School Diploma -
Edinburg North High School