MARIA LOURIE TOMLINSON
Clifton Park,NY
Summary
Dynamic and dedicated professional with experience at many different work environments, excelling in customer service and time management. Proven ability to resolve issues effectively while managing multiple priorities. Skilled in cash handling and creating engaging customer experiences, consistently enhancing satisfaction and driving sales. Adept at maintaining cleanliness and organization in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Receptionist
European Wax Center
05.2025 - 11.2025
- Managed front desk operations, ensuring efficient greeting of visitors and handling inquiries.
- Scheduled appointments and maintained calendars for staff to optimize time management.
- Processed incoming calls, directing them to appropriate departments to enhance communication flow.
- Maintained accurate records of visitor logs and appointment schedules for compliance purposes.
- Coordinated office supplies inventory, ensuring availability of necessary materials for daily operations.
- Assisted in administrative tasks, including filing and data entry, to support office organization.
Barista
Starbucks
01.2025 - 05.2025
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
- Presented and explained drink menu, answering questions to educate customers.
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
- Sold and served baked goods and miscellaneous food items, increasing company revenue.
- Answered customer phone calls and appropriately addressed questions and complaints.
Retail Sales Associate
Spirit Halloween
09.2024 - 11.2024
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Delivered exceptional customer service to guests.
- Explained products and services to help customers make informed decisions.
- Mastered point-of-sale systems, including cash register operations and credit card processing.
- Built knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability.
- Fostered relationships with customers by providing exceptional customer service and follow up calls after purchases were made.
- Utilized sales strategies to increase average purchase amounts.
Scare Actor
Double M Haunted hayrides
09.2024 - 11.2024
- Showed strong organizational skills by managing multiple tasks simultaneously during peak hours.
- Exhibited excellent communication skills when interacting with guests of all ages.
- Applied advanced acting techniques including vocal projection, facial expressions, and body language.
- Demonstrated outstanding physical stamina while performing for long periods of time.
- Demonstrated exceptional ability to stay in character and improvise new lines when needed.
- Worked collaboratively with other Scare Actors to create an immersive experience for guests.
- Created a frightening atmosphere with special effects, props, costumes, and makeup.
Runner
McDonalds
06.2023 - 09.2024
- Exhibited superior multitasking abilities by managing multiple tasks simultaneously.
- Supported servers to optimize guest dining experience.
- Demonstrated strong organizational and time management skills.
- Assisted servers with food and beverage service during peak hours.
- Delivered food orders to tables promptly and efficiently, maintaining optimal temperature and presentation.
Restaurant Hostess
TGI Fridays
05.2024 - 06.2024
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Monitored restaurant activity to determine seating and dining flow.
- Maintained a professional appearance at all times while adhering to the dress code policy.
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated excellent interpersonal communication skills when interacting with guests and colleagues alike.
- Assisted in serving guests for parties and special functions.
Education
High School Diploma - undefined
Shenendehowa
Clifton park06.2024
Skills
Friendly and outgoing
Timeline
Receptionist
European Wax Center
05.2025 - 11.2025
Barista
Starbucks
01.2025 - 05.2025
Retail Sales Associate
Spirit Halloween
09.2024 - 11.2024
Scare Actor
Double M Haunted hayrides
09.2024 - 11.2024
Restaurant Hostess
TGI Fridays
05.2024 - 06.2024
Runner
McDonalds
06.2023 - 09.2024
High School Diploma - undefined
Shenendehowa