Maria Lugo
Fort Worth,TX
Summary
Proactive and goal-oriented professional with comprehensive management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Most recently switched to healthcare after over 10 years of retail and customer service management. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Health Center Manager
Planned Parenthood of Greater Texas
Denton, TX
07.2024 - Current
- Lead operational oversight and ensure compliance with health regulations and organizational standards.
- Developed and implemented strategic initiatives to enhance patient care and access to services.
- Streamlined clinic processes in the highest volume clinic in the affiliate, improving workflow efficiency and reducing patient wait times while meeting productivity goals.
- Collaborate with community partners to promote health education and outreach programs.
- Analyze patient feedback data to drive improvements in service delivery and patient satisfaction.
- Maintain open lines communication with staff, addressing any concerns or issues effectively and fostering a positive work environment.
- Handled insurance verification and referrals to ensure patient balances are collected.
Store Manager
Starbucks
North Richland Hills, TX
03.2019 - 07.2024
- Manage all aspects of store operations including scheduling, budgeting, customer service, & P&L analysis to ensure smooth daily operations & maximize profitability in a fast-paced environment
- Led a team of 20+ partners (employees) to consistently exceed sales targets, resulting in a 20% increase in revenue over the past year using proactive communication and feedback
- Conducted regular performance & development conversations for partners, providing constructive feedback & opportunities for growth
- Achieved the highest customer experience score in the area (approx. 92 locations)
- Selected as the District 605 Area “Activator” collaborating with other managers across districts & various district managers to improve overall performance
- Selected for the Inclusion & Diversity Mentorship program while serving as the area Disability Advocacy Network lead
Assistant Store Manager
Starbucks
07.2018 - 03.2019
- Learned & managed the hiring process, including selecting applicants, conducting interviews, & extending offers of employment
- Improved controllable contribution across multiple locations
- Organized district-wide Barista Championship competition
Barista/Shift Supervisor
Starbucks
02.2014 - 07.2017
- Enforced company policies & safety regulations to create a positive work environment & reduce risks
- Collaborated with management to develop strategies for improving customer satisfaction & increasing sales during shifts
- Oversaw inventory control, ordering supplies, & maintaining accurate pars to meet budget goals while minimizing waste
- Collaborated with team members to uphold cleanliness & organization while also assisting with opening & closing duties as needed
- Skilled in preparing & serving a variety of beverages & food items while following all recipes & quality standards
Education
Bachelor of Science - Community Advocacy & Social Policy
Arizona State University
Tempe, AZ05-2024
Skills
- Quality improvement
- Patient relations
- Healthcare administration
- HIPAA compliance
- Operations oversight
- Problem-solving
- Multitasking
- Team collaboration
- Verbal and written communication
Timeline
Health Center Manager
Planned Parenthood of Greater Texas
07.2024 - Current
Store Manager
Starbucks
03.2019 - 07.2024
Assistant Store Manager
Starbucks
07.2018 - 03.2019
Barista/Shift Supervisor
Starbucks
02.2014 - 07.2017
Bachelor of Science - Community Advocacy & Social Policy
Arizona State University