Summary
Overview
Work History
Education
Skills
2020 WTW CEO Circle Award
Languages
Timeline
Generic

MARIA HOLMQUIST

Saratoga Springs,USA

Summary

Bilingual Senior Program/Project Manager with Over20+ years’ experience in Program and Project Management, Business Analysis, Software development, Database Design, Telecommunications Account Management, and Information Security. Strong background in leading large and complex enterprise business and technology projects, business process optimization and large Multicultural teams. Strong business development experience in Healthcare Insurance, Banking and Technology. Passionate, Knowledgeable, analytical and customer satisfaction oriented. Strong communication skills.

Overview

31
31
years of professional experience

Work History

Senior Program/Project Manager

Willis Towers Watson
04.2016 - Current
  • Identify and coordinate new business opportunities with Senior Managers to align program roadmap with business goals
  • Manage expectations for project deliverables, stakeholder communications, overseeing the effective systems implementation in coordination with internal business and technology teams and external partners; cloud-base software and services companies and national and state health insurance carriers
  • Lead, Mentor and Monitor Carrier Management Program team performance in projects and fulfillment of its assignments and PMI best practices implementation
  • Report Program status to leadership at Steering Committee meetings through Executive Status Reports
  • Organize and lead project status and working meetings; prepare and distribute progress reports; perform delivery planning for assigned projects
  • Responsible for defining and managing Annual Enrollment Season (Medicare) and Open Enrollment Season (Healthcare) Readiness projects during the last9 Annual Enrollment Seasons
  • Coordinate internal resource assignments with leadership and define projects priorities based on company objectives, resources availability and stakeholder’s expectations

Bilingual Business Analyst Technical Lead

American Express (West Valley, UT)-DISYS Contractor
07.2014 - 03.2016
  • Being responsible for end-to-end global prepaid solution implementation for American Express and its Mexico partners
  • Global prepaid solution includes deposits, EFT (Electronic funds transfer), ATM, cash and check withdrawal, redemption, settlement, and reconciliation processes
  • Coordinate multiple business groups to perform the user acceptance testing (UAT) for the global prepaid solution certification in Amex partners
  • Facilitate communication between multicultural teams (English and Spanish languages) in Mexico, India, and USA
  • Support Amex business unit in the onboarding of new partners in Mexico
  • Collaborate with Scrum teams responsible for developing dozens of software products and automated tools for Amex global prepaid solution in Mexico
  • Coordinate connectivity setup with Mexico partners: MPLS, VPN, SSL certificates, message sign certificates, SFTP

Data Analyst and Project Manager

Bluecoat Systems (Provo, UT)
05.2008 - 07.2014
  • Project Manager for the “2009 Category Update Project” and “2013 Category Update Project”
  • Responsibilities included developing and implementing project management processes and tools, managing full project life cycle, coordinating issues resolution across all teams, producing required communication plans, and delivering project status reports
  • Identify and recommend multiple processes and application improvements to increase data quality efficiencies
  • Responsible for data quality and integrity of web traffic categorization database
  • Use proprietary tools and Web tools for web content ratings and malware detection in networks
  • Perform web content research using a variety of analysis tools, on-line databases, and third-party engines

Account/Project Manager

DESCA (Cisco System and Microsoft Gold Partner) Caracas, Venezuela
01.2001 - 08.2005
  • Managed a $3.8 million client portfolio offering telecommunication services and products to large oil, banking, and communication companies in Venezuela
  • Extensive experience in all sales cycle phases, from lead generation and presentations to negotiation, closing, implementation and follow-up
  • Consistently exceed sales quotas and built strong relationships with clients and partners
  • As project manager, I successfully implemented a $1.5 million multi-country WAN/LAN and IP telephony solution for a large Latin America financial institution
  • Project scope included systems design, implementation, and maintenance
  • Account manager for PDVSA, largest oil producing and refinery company in Venezuela

Project Manager - Latin American

GEAC-Smart Stream Solutions Fort Lauderdale, USA
08.2000 - 01.2001
  • Responsible for implementing GEAC financial modules in multiple clients in South America
  • Fully responsible for project profitability and client satisfaction
  • Increased revenue by selling new services to client base

Project Management Office Manager

BDT, C.A. Caracas, Venezuela
03.1994 - 08.2000
  • Led several turnkey financial and administrative solutions using Oracle, Sybase and Microsoft development tools
  • Responsible for project profitability and client satisfaction
  • Effectively implemented project tracking, risk mitigation and quality controls
  • Ability to translate business unit language into functional and technical specifications
  • Managed Y2K compliance projects for financial and banking systems using GEAC’s general ledger software
  • AMERICAN EXPRESS- Accounting processes re-engineering and systems implementation (1994-2000)
  • Project manager responsible for processes redesign and system implementation to:
  • Convert chart of accounts to government specifications
  • Migrate legacy accounting system to new ERP (MSA)
  • Integrated Amex Venezuela accounting system with Amex Corporate (USA)
  • Successfully adapted processes and application for Y2K compliance
  • This project generated50% cost reduction in labor and operational expenses, while enhancing quality and data integrity

Education

PMP Exam Preparation Course -

University of UTAH

Bachelor of Computer Science - undefined

Instituto Universitario de Nuevas Profesiones
01.1987

Skills

  • JIRA and Confluence Software
  • AGILE Scrum Methodology
  • Productivity Tools: Word, Excel, PowerPoint, Visio
  • Project Management tools: MS Project, Smartsheet
  • Databases: DB2, ORACLE, MS SQL Server
  • Operating Systems: All Windows based systems
  • Programming Language: SQL
  • Project planning and development
  • Project management
  • Relationship building
  • Schedule management
  • Client relations
  • Stakeholder communications
  • Staff management
  • Advanced problem solving
  • Budgeting and forecasting
  • Scope management
  • Cross-functional collaboration
  • Coaching and mentoring
  • Processes and procedures
  • Conflict management
  • Agile methodology
  • Strategic planning

2020 WTW CEO Circle Award

Recipient of the 2020 WTW Circle Award for Role model of values, contributions to WTW and see challenges as opportunities.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Program/Project Manager

Willis Towers Watson
04.2016 - Current

Bilingual Business Analyst Technical Lead

American Express (West Valley, UT)-DISYS Contractor
07.2014 - 03.2016

Data Analyst and Project Manager

Bluecoat Systems (Provo, UT)
05.2008 - 07.2014

Account/Project Manager

DESCA (Cisco System and Microsoft Gold Partner) Caracas, Venezuela
01.2001 - 08.2005

Project Manager - Latin American

GEAC-Smart Stream Solutions Fort Lauderdale, USA
08.2000 - 01.2001

Project Management Office Manager

BDT, C.A. Caracas, Venezuela
03.1994 - 08.2000

Bachelor of Computer Science - undefined

Instituto Universitario de Nuevas Profesiones

PMP Exam Preparation Course -

University of UTAH

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