MARIA MACK
New Orleans,LA
Summary
Experienced in reviewing financial documents and digital records. Effective at directing, monitoring, and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems, and making sound decisions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Regions Bank
12.2023 - 03.2024
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first-call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Bank Ambassador
Capital One
01.2017 - 11.2021
- Assisting Customers: Opening or closing accounts, account and debit card maintenance, credit card or auto loan inquiry
- Problem Solver: Deputes of fraud, overdraft fees, account inquiry, customer security
- Teamwork: The group leads morning meetings for new insight into new policy procedures or new events within the company
Youth Support Worker
Ekhaya Youth Project
05.2014 - 02.2016
- Kept records and prepared reports for owner and management concerning visits with clients.
- Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
- Attended group meetings to provide information on agency services, requirements and procedures.
- Provided information and referred individuals to public and private agencies and community services for assistance.
Sales Associate
Harrah's Casino
08.2013 - 05.2014
- Make sure the store is stocked and market to sell appeal the merchandise.
- Promoted visual presentation standards by keeping store replenished.
- Liaised between customers and management, maintaining documentation of interactions and follow-up concerns.
Education
Some College (No Degree) - Emergency Medical Technology
Nunez University
Chalmette, LANo Degree - Business Administration And Management
University of New Orleans
New Orleans, LA07.2026
Skills
- Problem Solving
- Microsoft
- Excel
- Power Point
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Suspicious Activity Reporting
- Financial Crime Prevention
- Transaction monitoring
Certification
All-Lines Adjuster, 2849624
Timeline
Contact Center Representative
Regions Bank
12.2023 - 03.2024
Bank Ambassador
Capital One
01.2017 - 11.2021
Youth Support Worker
Ekhaya Youth Project
05.2014 - 02.2016
Sales Associate
Harrah's Casino
08.2013 - 05.2014
Some College (No Degree) - Emergency Medical Technology
Nunez University
No Degree - Business Administration And Management
University of New Orleans